Administrative Assistant Human Resources

• *+ years of experience in talent acquisition and recruiting, with a proven track record of identifying and securing top talent across various industries.

• Organizational with excellent administrative skills including ability to train, supervise, motivate and, work effectively with others from different backgrounds.

• Experienced strategic planning with a strong track record of driving projects towards successful execution.

• Punctuality and professionalism in handling confidential information.

• Exceptional communication skills with a high sense of urgency, and conceptual and analytical decision-making styles.

• Creative, critical thinker, ethical, problem solver, and multi-tasker by working on multiple issues, projects, opportunities simultaneously in a timely fashion.

• Generated excellent measured business outcomes by hiring five specialized technical roles in three months which led to reducing vacancies by 20%.

• Organized educational trainings and multi-purpose awareness sessions that standardize department policies by working with Human resources team to build presentation materials for leaders and employees.

• Rescheduled candidates, freeing up hours to represent a colleague at a job fair, while completing all interviews on scheduled deadlines.

• Built connections through social media such as LinkedIn, and other different channels of networking to source fresh graduates in order to appropriately place them where fit.

• Microsoft Office 365: MS Word, MS Excel, MS PowerPoint, OneDrive, SharePoint, and Outlook.

• Adobe Acrobat Reader and Acrobat Editor, e-doc signing, Officeo System, TeamViewer, Remote Assist.

• Collaboration tools such as Zoom, Cisco Webex, HRMS and Microsoft Teams.

• HR Connections Program: Canadian Legislation, Occupational Health and Safety, Industrial Relations 2024 ACCES Employment in Conjunction with Sheridan College: Mississauga, ON

• Human Resources Management Certificate 2016

Informa: Sulaymaniyah, Iraq

• Bachelor's degree in English Language 2005

Al-Turath University: Baghdad, Iraq

Certificate

Arab Home for International Community Services – Mississauga, ON Oct 2023 – Aug 2024 Office Administrator

• Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

• Designed and implement office policies by establishing standards and procedures and making necessary adjustments.

• Recorded daily incoming and outgoing transactions and created invoices for customers.

• Supported office operations and supervised staff.

• Kept management informed by reviewing and analyzing special reports to minimize risks ahead of time.

• Updated office records and databases that contain personnel, financial, and office data. PROFILE

BALSAM SHUBBAR Address: 3194 Baytree Court, Mississauga, ON L5N 7P1 Phone: 647-***-****

Email: *************@*****.***

Find me on LinkedIn: https://www.linkedin.com/in/balsam-shubbar-003019237 Accomplishments & Career Objectives

Computer Skills

Education & Training

Employment History / Professional Experience

Canada Safe Haven Immigration Consulting Inc. - Vaughan, ON Feb 2023 – Oct 2023 Administrative Assistant

• Handled client immigration files such as Visas, permanent residency renewals, citizenship applications, and sent them for submission In a timely and a prioritized manner .

• Established work priorities and ensured procedures were followed, as well as deadlines for many activities such as proposal responses, applications submissions and others, were met.

• Met clients to collect their data and finalized them to be appropriate and aligned with Canadian immigration laws and requirements.

• Answered client calls, messages and electronic inquiries (email, chat, and social media) and provided marketing materials and necessary information to potential clients with variety of Canadian immigration needs.

• Handled escalations with courtesy and professionalism by engaging the appropriate resources to resolve an arising problem.

• Scheduled and confirmed appointments using Officeo System with clients, and immigration consultants assigned to each client file.

• Ensured data is accurately entered and managed within the company’s database.

• Assisted with other staff’s caseload as required in the event of their absence, as well as greeted clients and directed them to assigned consultants.

• Set up and maintained manual and computerized information filing systems. Abu Sheikha Exchange - Amman, Jordan 2018 - 2021

Human Resources Recruitment Officer

• Prepared job descriptions that align with each department requirement/policies, advertised vacant positions, conducted initial screenings of job applicants from scheduling interviews and contacting references, and managed the overall hiring and onboarding timelines and process.

• Assisted in performance management, employee evaluation and maintained employee records and paperwork.

• Organized awareness sessions and trained/counseled staff members regarding new policies and regulations across the company.

• Managed offboarding timelines and process including conducting exit interviews with departing employees, and prepared termination and severance letters.

• Implemented detailed payroll management system that secured employee payment accuracy and confidentiality.

• Handled employee inquiries and grievances to reach employees satisfaction.

• Maintained employee records (attendance, data etc.) according to policy and legal requirements. UR Training Center- Amman, Jordan 2014 - 2016

Office Administrator

• Provided staff with general information regarding the center, program rules, regulations, and procedures.

• Responded to telephone, in-person, electronic inquiries and forwarded them to appropriate department(s).

• Helped with administrative procedures such as scheduled appointments and staff meetings.

• Designed and implemented office policies by establishing standards and making necessary adjustments.

• Kept management informed by reviewing financial and invoicing reports.

• Responded to employee questions and complaints.

Asiacell Communications - Baghdad, Iraq 2010-2012

Human Resources – Senior recruiter officer

• Maintained recruitment process, such as updating job posting, screening, conducting interviews, completing references, notifying applicants of results of selection process, and preparing job offers.

• Coordinated and supported company events and represented company at job fairs and held presentations on demands of labor market.

• Managed attendance of 646 employees using HRMS database and applied appropriate corporate action under business policies.

• Created monthly reports detailing personnel transfers, resignations, and new hires.

• Welcomed new hires, conducted orientation and managed onboarding process for newly hired employees.

• Advised managers and employees on staffing policies and procedures through training sessions and presentations.

• Updated various HR information systems to maintain database.

• Maintained database in Microsoft Excel for each candidate undergoing interview process.

• Prepared employee letters, including service certificates with templates of which I participate with HR to develop over time.

• Handled employee exits, including resignations and drafting relevant documentation.

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