Property Manager Customer Service

Tiffany Caldwell

**********@*******.*** 330-***-**** Akron Ohio 44301

Resourceful and driven property manager with a solid work ethic. Proficient at attending to resident needs, managing properties, and optimizing profitability and occupancy. Skilled in leading operations and teams with a proven record of achievement.

SKILLS

Tenant Relations

Contract Negotiation

Property Management

Database Management

Business Development

Grounds Maintenance

Maintenance Scheduling

Staff Management

Customer Service Skills

Negotiation Skills

EXPERIENCE

March 2021 – August 2023

Property Manager Banyan Living Westlake, OH

Conducted consistent inspections of properties to uphold safety standards and fulfill tenant necessities.

Formulated and implemented effective leasing strategies to maximize occupancy rates and promote long-term tenancy.

Evaluated rental applications, performed background checks, and made informed decision on prospective tenants based on predetermined criteria.

July 2018 – November 2020

Assistant Manager Richland Residential Cuyahoga Falls, OH

Contributed to the formulation of operational strategies to ensure streamlined and effective workflows.

Provided clear guidance and support to junior team members on their daily tasks, long-term projects, and strategic objectives.

Fostered employee success through regular performance reviews, offering actionable feedback and growth opportunities.

January 2014 – September 2017

Customer Service Representative Gateway Financial Solutions Canton, OH

Maintained a high level of customer satisfaction by providing precise and helpful information regarding products and services, resulting in increased customer loyalty and retention.

Delivered top-notch customer service to address customer grievances promptly and efficiently.

Gathered customer feedback through survey and utilized the data to improve customer satisfaction.

Optimized customer contentment via skilled and warm issue resolution.

EDUCATION

June 2007

Firestone Highschool Akron, OH

High School Diploma

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