Customer Service
Resume:
LYLA BLAKE-WELLS
Merced, Ca
*******@*****.***
OBJECTIVE
Motivated professional with a background in customer service and team collaboration, seeking a position to utilize my skills and enhance my knowledge in a productive work environment.
EXPERIENCE
Sales, Service and Distribution USPS
2015 to present
* Selling retail goods and services such as stamps, money orders etc.
* Addressing customer complaints and inquires and providing solutions
* Using software for tracking, reporting and managing postal operations
* Preparing all outgoing mail, packages, and other essential practices to ensure proper dispatch of all acquired articles
Medical Biller/Medical Assistant Sunit R. Patel, M.D.
2006 to 2015
* Insurance claim submission, claim corrections, denials
* Posting payments, patient collections, bank deposits, posting charges
* Customer care and satisfaction for prompt responses and resolutions
Kennel Assistant Merced Veterinary Clinic
2007 to 2015
* Feed animals, give medications
* Clean hospital/boarding kennels/office
* Walk/Exercise animals
Manager/Billing Supervisor/Receptionist Merced Pulmonary Medical Associats
1996 to 2006
* A/P & A/R reports, some Microsoft Excel and other word programs
* Payroll, training new employees
* Posting payments, preparing statements, collections
* Other pertinent tasks not limited to position
EDUCATION
Merced High School
1987 to 1991
General Education
SKILLS
Problem-solving
Teamwork
Reliability
Decision-Making
Adaptability
Accounts Payable/Receivable
Communication
Conflict Resolution
Time Management
Data Entry
ACTIVITIES
I enjoy traveling to destinations near and far. Some travels include family trips to Disneyland, coastal towns or the mountains. I also enjoy fabulous food and drinks when out and about
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