Field Service Representative

Rick Crank ******@*************.***

***** ******** **

Morehead, Kentucky 40351

606-***-**** (home)

606-***-**** (cell)

Career Experience:

**/**/**** – Present

Valvoline Emergency Command Center

Responsibilities: Working remotely (from home) with the Emergency Command Center support team on the night shift. We monitored after-hours security for over 3000 Valvoline Instant Oil Change locations, updated information for alarm panels, as needed. Fill service invoice request from customers as they came in. Also took accident incident, and security reports from employees in real time. 5/20/20 – 09/18/2023

Retired

12/2016-5/2020 NB Coatings

Field Service Representative

Responsibilities; Provide the customer (SRG Morehead KY) with feedback on the various paint colors by preforming quality matches against a Master paint chip or panel. Answer any questions concerning the painting process to assist in the filling of ongoing parts orders. Maintain a consignment inventory of various colors of paints and additives used in the plant, submitting billing information on a weekly basis. Keep accurate records of the all activities performed daily and report any discrepancies of paint colors to the lead tech or supervisor. All the materials I work with are considered hazardous and safety equipment is worn when handling them. 8/2015-6/2016 Boyd County Public Schools

Certified Teacher-Engineering/ Manufacturing Technology (STEM) 9-12) As I began the 2015/2016 school term, I was told by, school officials, this was a new class and there was no set Engineering Technology curriculum available. I had to develop my own curriculum for; Introduction to Engineering, Engineering Design with 3D Modeling, Advanced Engineering Design, and Special Projects. Responsibilities; Instructed students using teaching methods that ensure comprehension and mastery of content, prepare engaging and challenging lessons plans, administer various types of assessments to monitor student’s comprehension of content, manage the learning environment so that it is conducive to learning and is free of hazard, ridicule, and prejudice; communicate verbally and in writing with students, parents, and other stakeholders; coordinate parent/teacher and student/teacher conferences to review student performance, behavior, and other issues; attend faculty meetings and professional learning sessions as required. 8/09 – 5/15 Full time college student at KCTCS Maysville, Morehead State Maysville KCTCS – Associates degree Science and IT/Networking, Morehead State University – Bachelor of Science, Industrial, Engineering and Manufacturing Education (CTE) 4/2005 -01/2007 Clyde Bergemann, Aberdeen OH

Maintenance Tech

Assigned by Kelly Services to D P & L power plant in Aberdeen OH to Clyde Bergemann, performing upgrades and of the Soot blowers on plant boilers. This includes removing old equipment and installing new using a variety of power and hand tools, as well as some welding. Each new unit is tested to insure proper installation, troubleshooting for problems as required before equipment is turned over to operations. 3/2004 - 9/2004 M & M Service, Lexington KY

Field Service Tech

Performed maintenance on Gasoline related equipment (various manufacturers) to minimize any down time and insure continued operation. The job required working with hand and electrical tools, driving a company provided vehicle. Most of the time this was a bucket truck since repairs to canopy and ID sign lighting was part of the job. Tested underground product lines, calibrated dispenser meters and helped with underground equipment installation. Kept track of paperwork for all work performed and correct inventory of the service truck. 10/2002 - 3/2004 Petro-Com Crop, Louisville KY

Branch Manager

As the Branch Manager: I was responsible for overseeing the day to day operation of the business, take customer service requests, set up a daily schedule for 5 field service technicians, helped troubleshoot problem locations, keep track of inventory ( on trucks and in warehouse), kept track of the monthly P & L, resolved customer service issues, prepared quotes for site upgrades or non-routine repairs, took all after hours service calls and determine the level of importance. Provide instruction in work related items or train employees in company safety protocols. 6/1994 - 10/2002 Tanknology, Columbus OH

Field Service Tech / Unit Manager / Project Manager Traveled throughout the Mid-west testing regulated underground equipment at gas stations and truck stops to insure their integrity. Used computer and manual equipment to achieve this, prepared reports for both the customer and government agencies as required by the EPA, performed repairs as required, obtained product samples, visually inspected equipment above ground, generate site assessments for additional information purposes, prepared recommendations for site compliance of Federal Regulations, oversaw upgrade projects of varying sizes, inventory control of the projects, reviewed paperwork to insure accuracy and timely completion of each project. Installed UST (underground storage tank) Electronic Monitoring equipment at over 200 different locations and provided field service on most of this equipment for between 3 and 4 years. 5/1992 - 6/1994 Heilig-Meyers Furniture, Winchester KY Sales

Provide the customer with the information to complete the purchase of desired items, handle customer complaints in a timely manner, set-up displays throughout the store, help with inventory control, price all new and sale items. 7/1980 - 5/1992 Shell Oil Co, Deer Park TX

Process Operator

Monitor quality control of a process unit manufacturing chemical products, this included keeping accurate shift logs, taking samples of products and running test in a lab to match required specs, adjusting of equipment to maintain quality. This position was working rotating shifts, the last 4 years as vacation relief (being qualified on several jobs), worked with plant maintenance to insure little or no "down" time, kept daily report of all shift activities, followed all safety procedures and had input on revising procedures as needed. Also in Chemical shipping, loading and unloading rail-cars and tanker trucks per all DOT and company requirements. 4/1978 - 7/1980 Mundy Industrial Maintenance, Houston TX General Mechanic

Performed maintenance in Chemical plants or Refineries as company would direct me, this was mostly on "turn- around" jobs as a pipe-fitter or boiler-maker, carpenter, truck or forklift driver and from time to time with company safety personal maintaining equipment.

Education

5/1974 West Carter High School US-KY-Olive Hill High School General High school classes as required

5//2012 Maysville Community & Technical College

Associates IT/Networking Degree and Applied Science 5/2015 Morehead State University

Bachelor of Science, Engineering / Manufacturing Education

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