Sales Representative Customer Care
Resume:
Jennifer
McDermott
Sales Representative
Contact
Address
Pennsburg, PA, 18073
Phone
************@*****.***
linkedin.com/in/jennifer-mc
dermott-019628aa
Skills
Account servicing
Lead prospecting
Revenue Generation
Customer Relations
Account development
Client Service
Expense reporting
Problem solving strength
USP797 knowledge
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Work History
2015-NOV-2
021-APR
Sales Representative
ENV Services, Inc., Hatfield, PA
● Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
● Devised and implemented product strategies for filling market gaps and driving consistent sales.
● Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
● Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
● Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
● Generated and followed up on lead lists resulting from specific marketing campaigns.
● Increased revenue by acquiring new customers and determining needs to offer relevant products.
● Communicated with customers to understand needs and recommend appropriate solutions.
● Recommended accurate and effective solutions to
customers after identifying problems.
● Helped resolve client problems quickly with superior customer service.
● Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
● Computed total costs and profit requirements for customer sales to provide accurate pricing.
● Met with existing customers and prospects to discuss business needs and recommend optimal solutions
● Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
● Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
2011-OCT -
2015-NOV
Lab Administrator
ENV Services, Inc, Hatfield, PA
● Contacted potential customers to capitalize on sales opportunities.
● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
● Conferred with customers about concerns with products or services to resolve problems and drive sales.
● Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
● Verified delivery schedules and processes.
● Maintained customer accounts and relationships.
● Assisted call-in customers with questions and orders.
● Assisted customers and prospects nationwide by phone, Zoom, email, in person. with sales opportunities, customer retention and account issue resolution by approaching conversations with positive poise, listening ear and complete follow up to ensure customer satisfaction while protecting the brand.
● Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered. Education
1984-SEPT
1988-JUN
High School Diploma
Upper Perkiomen High School - Pennsburg, PA
.
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