Data Analyst Customer Service
Resume:
Imus, Cavite, ****
****************@*****.***
RITCHE JADE G FELIPE
PROFESSIONAL
SUMMARY
SKILLS & ABILITIES • Application Development
• Code Analysis and Development
• Software Components and Libraries
• Java, C++, HTML, CSS, PHP, JavaScript, Programming Languages
• Microsoft Office 365, Azure & AWS
• React Native Framework
• Node.js
• Cross-Browser Compatibility
EXPERIENCE DATA ANALYST (FOUNDEVER)
06.2023 – Present
• Perform data cleansing, processing, and validation.
• Analyze large datasets to extract meaningful insights.
• Utilize statistical methods to identify patterns and trends.
• Conduct exploratory data analysis (EDA) to discover key insights.
• Apply statistical techniques for hypothesis testing and predictive modeling.
• Collaborate with cross-functional teams including IT, business, and management. CALL CENTER REPRESENTATIVE (TASKUS)
11.2022 – 12.2022
• Provide excellent customer service to clients, responding promptly and accurately to inquiries
• Handle customer complaints in a professional manner, escalating issues as needed
• Utilize problem-solving skills to resolve customer issues quickly and efficiently
• Maintain up-to-date knowledge of company products and services
• Follow established procedures for processing orders, returns, refunds, and exchanges
• Monitor customer accounts for any changes or updates
• Assist customers with navigating the website and placing orders
• Provide technical support to customers regarding product usage
• Track customer interactions, recording details of inquiries, comments, and complaints
• Generate sales leads by identifying potential customers and suggesting appropriate products and services
Knowledgeable Programmer skilled in data collection, analysis and management. Works well under pressure and consistently meets deadlines and targets while delivering high- quality work. Highly effective code analysis and debugging. Consistently exceeds customer expectations and develops cost-effective solutions to complex problems. DATA ANALYST (ACCENTURE)
09.2019 – 11.2020
• Perform data entry and research in various systems and tracking tools.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
• Assess and resolve non-standard and standard issues or problems.
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work
• Helps the Data Quality Manager in ensuring that data quality is maintained across the enterprise, and as a result enables the Analytics Team to deliver relevant and accurate models and insights.
• Help manage and drive action within the enterprise to ensure that data issues are resolved. FRONT-END WEB DEVELOPER (FREELANCE/ UPWORK)
8.2018 – 8.2019
• Developed responsive and user-friendly web interfaces for specific projects or applications using HTML, CSS, and JavaScript.
• Collaborated closely with UI/UX designers to implement visually appealing and intuitive user interfaces, ensuring a seamless user experience.
• Utilized specific JavaScript frameworks/libraries, e.g., React, Angular, Vue.js to build interactive and dynamic front-end components.
EDUCATION STI COLLEGES DASMARINAS, BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 05.2019
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