Sacramento, CA *****
**************@*****.***
Nikita S. Frierson
SKILLS - A position that allows me to work as a team player, while also allowing me to demonstrate my leadership.
EXPERIENCE
Amazon, Sacramento,CA — Picker
May 2020 - Nov 2021
● products to fulfill orders
● handle labeling different types of merchandise
● ensure the maintenance of adequate stock levels. Walmart, Fresno, CA — Cashier/Front End
February 2018 - September 2018
● Greet customers
● Process payments
● Register sales
● Resolve customer’s inquiries
● Keep area clean
Goodwill, Fresno, CA — Front End/Sales Associate
February 2018 - September 2018
● Greet customers
● Place items on shelves
● Create attractive displays
● Increase in store sales
● Answer customers questions
Ipsos, Fresno,CA — Outbound Call Specialist
September 2017 - November 2017
● Run computer tasks
● Great typing skills
● Follows communication scripts when handling different topics
● Conducted telephone interviews with respondents
● Recorded accurate and thorough answers using computer software.
● Completed quotas in a timely manner, at or near 95-100 percent quality. Alorica, Fresno,CA — Customer Service Agent
May 2017 - June 2017
● Handles incoming and outcoming phone calls
● Resolves customer complaints in a helpful manner
● Connects with existing and potential
● Answering or making calls to clients to learn about and address their needs, complaints, or
● other issues with products or services.
● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring
● that clients feel supported and valued
Partners In Care, Sacramento,CA — Home Aide Care July 2022 - November 2022
● Assist clients in their daily personal tasks, such as bathing or dressing.
● Help to organize a client’s schedule and plan appointments
● Housekeeping tasks such as laundry, washing dishes and vacuuming EDUCATION
Mclane High, Fresno,CA —
August 2014 - June 2017,
● High School Diploma
August 2017 - December 2019
SKILLS
● Effective communicator with Interpersonal and Organizational Skills.
● Maintains positive, consistent and effective communication with staff, peers and senior management
● Knowledge of Microsoft word and Excel
● Ability to plan and execute multiple tasks