United States Customer Service

Shanice Washington

*** *********** ****** *.*, Washington, DC 20032

Ph: 202-***-****; Cellphone: 202-***-****

*******************@*****.***

PROFILE: A responsible occupant looking for part-time employment. interested in broadening my experience working with people providing excellent customer service while enhancing my current computer skills & interpersonal skills. PROFESSIONAL EXPERIENCE:

Safeway – Starbucks Employee, District of Columbia, United States Barista, Cashier October 2014- Present

● Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

● Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

● Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

● Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards.

● Assist in keeping front-of-house and toilets clean and tidy, at all times.

● Keep up to date with current promotions and new products. Department of Employment Services District of Columbia

, United States

Office Assistant June 2011 - August 2015

● Keep records of materials filed or removed, using logbooks or computers.

● Add new material to file records or create new records as necessary.

● Perform general office duties such as typing, operating office machines, and sorting mail.

● Gather materials to be filed from departments or employees.

● Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

● Find and retrieve information from files in response to requests from authorized users.

● Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

● Assign and record or stamp identification numbers or codes to index materials for filing.

● Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

● Keep records of materials filed or removed, using logbooks or computers.

● Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. Education:

Integrated Design Electronics Academy (IDEA) District of Columbia, United States High School Diploma

Volunteer Work - Completed 250 Hours at various agencies with DC General Studies GPA 2.85

University District of Columbia Community College District of Columbia, United States Associate of Business Administration Candidate May 2018

● Currently Enrolled GPA: 2.87

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