Customer Service Dining Room

AMUNA AFENDI

Email: ************@*****.*** Mobile: 510-***-****

Objective

Seeking rewarding and challenging customer service position that utilizes my communication and interpersonal skills.

Key Skills: Self-motivated, diligent, enthusiastic, flexible, and team-oriented person, able to take on challenging tasks and manage time to meet deadlines.

Strong analytical approach with a keen eye for detail and well-developed computer literacy skills.

Great communication and interpersonal skills and take initiative.

Arabic: Excellent– Reading, writing & speaking

English: Excellent – Reading, writing & speaking Experience Dining Room Server Aug 2021 - Present

Congir of Fremont Senior Living, Fremont CA

Operate a DASH computer system

Operate cash register, clean work area, take customer orders, serve food and beverages to customers to provide an overall quality customer service experience

Provide exceptional customer service by upholding company values and positive attitude

Set up dining room for meal service assist senior residents when needed Call Center Ambassador Oct 2015 - Aug 2020

Danat Al Emarat Hospital, United Arab Emirates

Efficiently operated the switchboard to accurately process incoming and outgoing calls.

Scheduled and cancelled appointments.

Handled patient calls in a friendly yet professional manner.

Maintained records of extensions of employees, departments and linked to outside locations.

Operated the public address system to page individuals or make general announcements.

Acted as information center providing accurate up to date information concerning the hospital and its facilities

Spoke clearly and persuasively in both negative and positive situations by listening and obtaining clarification as well as responded well to questions. Education High School Diploma