Customer Service Los Angeles

Serenity Wiltshire

Los Angeles, CA 323-***-**** *****************@*****.***

Objective

To continue my career with an organization that will utilize my exceptional interpersonal skills to benefit mutual growth and continued success.

Professional Experience

Allied Security – El Segundo, Ca

Security Officer- Rental Office March 2023 - present

Provided customer service to our tenants by carrying out safety and security procedures.

Conducted regular and random patrols around the office and perimeter ensuring proper order of operations.

Answered Phone calls and assisted tenants with questions during staff shortages

Responded to incidents and critical situations in a calm, problem solving manner

Target – Inglewood, Ca

Guest Services Advocate July 2021 – March 2023

Promoting and selling various Benefits, offerings and services

Engage with guest, following body language and verbal clues to better serve our clients.

Creating a welcoming experience by authentically greeting and assiting all guest

Worked efficiently to minimize guest wait times while maintaining guest service and accuracy

Successfully acquired the ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

Home Depot – Los Angeles, CA

Pro Service Associate February 2020 – July 2021

Provided professional customer service and ensured transactions were handled quickly and accurately

Successfully and affectively resolved customer complaints and concerns

Provided outstanding service to customers by maintaining professional customer relationships

Responsible for developing relationships with and selling products to industrial, commercial and other professional customers

Commission based sales on industrial customers signing up for credit cards

Track client data in Internal databases through data entry and comprehensive case notes

Contact this candidate