Direct Care Customer Service
Resume:
Lorraine Ramirez
West Covina, CA *****
************@*****.***
Work Experience
Direct Care Professional
Honor-San Francisco, CA
April 2024 to September 2024
• Provided direct care and support to individuals with disabilities in a residential setting
• Ensured the safety and well-being of residents by maintaining a clean and organized living environment
• Assisted residents with daily living activities such as bathing, grooming, and dressing
• Monitored resident behavior and reported any significant changes to the appropriate supervisor or healthcare professional
• Supported individuals in participating in recreational activities, promoting social interaction and physical exercise
• Received 3 letters from clients praising my performance Job Consultant
VALLEY LIGHT INDUSTRIES-Baldwin Park, CA
August 2021 to May 2023
• Work with highly functioning Developmentally Delayed individuals
• Take them into the community to provide services
• Instructed how to create a resume, answer interview questions, dress for interview, personal hygiene
• Helped submit applications for employment
• Instructed how to follow up via telephone and in person regarding application status
• Instructed how to use public transportation for a job ABA Therapist
Autism Behavior Therapies-Ontario, CA
November 2021 to February 2023
• Used ABA methods to help modify behaviors of children ages 2 to 18+
• Recorded all documentation using I Pad. Conducted therapy via Microsoft Teams App. Special Services Associate
The Home Depot-Covina, CA
August 2016 to August 2021
• Processed returned merchandise and refunds
• Spoke with angry customers and established the problem then provided great customer service
• Help as a cashier when busy
• Processed special orders
• Researched missing orders/merchandise
• Worked with curb side pick up system
• Sold Tuff Sheds
Analyst/Investigator
State of California Social Services CCLD-Monterey Park, CA June 1988 to December 2010
• Analyzed applications for Disability Benefits
• Fieldwork inspecting out of home care facilities using the Ca Health and Safety Code
• Enforced compliance to H&S codes by violations, monetary fines, and/or facility closure
• Issued license to operate out or home care facility, Foster Family Agency and Adoption Agency
• As a California Peace Officer, investigated allegations of abuse and neglect in out of care homes
• Trained State staff as well as county staff and private agencies in the area of Compliance, Interviewing, Documentation, and many other categories
• Prepared all documents to be presented to Legal Staff as well as Judicial Personell Education
Bachelor's degree in Psychology
Cal State Northridge - Northridge, CA
August 1981 to May 1986
High school diploma in All
Walnut High School - Walnut, CA
September 1977 to May 1981
Skills
• Case Management (10+ years)
• Social Work (10+ years)
• Child Protective Services (10+ years)
• Autism Experience (5 years)
• Behavioral Therapy (Less than 1 year)
• Applied Behavior Analysis (Less than 1 year)
Certifications and Licenses
Private Investigator License
BLS Certification
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