Service Representative Customer

Jacksonville, FL ***** 904-***-**** ********@********.***

ACACIA FACADA

Customer Service Representative bringing top-notch skills with POS Cashier, communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

PROFESSIONAL

SUMMARY

SKILLS ● POS Systems

● Payment Processing

● Cash Handling

● Product Knowledge

● Consultative Sales

● Scheduling

● Complaint resolution

● Appointment Scheduling

● Call Management

● Data Entry

● Account updating

● Brand representation

CUSTOMER SERVICE REPRESENTATIVE 08/2017 to 04/2018 Fanatics, Jacksonville, FL

COMCAST INBOUND SALES REPRESENTATIVE 01/2017 to 07/2017 Bernard, Jacksonville, FL

MANAGER 05/2006 to 06/2012

Welcome Food Store, Jacksonville, FL

WORK HISTORY

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

●

● Streamlined call center processes for improved efficiency and reduced wait times.

● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.

●

● Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner. Increased sales revenue through strategic inbound calls for internet, voice, TV, mobile services and security.

●

● Cultivated strong relationships with clients, fostering loyalty and repeat business.

● Collaborated with team members to achieve monthly sales targets consistently.

● Key role in the growth and expansion of Comcast Business Services and its product offerings. Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.

●

Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.

●

Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.

●

Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.

●

EDUCATION Florida State College At Jacksonville, Jacksonville, FL

Contact this candidate