Customer Service Representative

*** ******* ***, ***** *****, US, ***** •

************@*****.*** • 619-***-****

ROSHAWN TAPPS

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with extensive expertise in child care and activity coordination, leveraging skills in leadership and customer service. Proficient in Microsoft Office Suite, including PowerPoint, Outlook, and Excel, with a strong focus on fostering positive growth and development. Dedicated to utilizing a blend of organizational and communication skills to enhance client satisfaction and operational efficiency. EMPLOYMENT HISTORY

RESIDENT ASSISTANT Jul 2023 - Aug 2024

Father Joe’s Village

CHILDCARE WORKER Aug 2019 - Mar 2020

Honey Bear Childcare Center

CAREGIVER Apr 2017 - Jul 2019

Comfort Keeper

RECREATION LEADER II (THERAPEUTIC RECREATION) Jul 2015 - May 2017 City Of San Diego

Assist residents with daily tasks, ensuring safety and comfort. Coordinate and lead engaging activities, fostering community. Maintain accurate care records, enhancing facility operations. Support residents with personal care, promoting independence. Contribute to a positive environment, improving resident satisfaction. Coordinated engaging recreational activities, ensuring residents' well-being and fostering a vibrant community atmosphere. Managed daily care routines, optimizing efficiency and enhancing resident satisfaction through personalized support. Collaborated with team to streamline resident care processes, improving service quality and operational effectiveness. Changed diapers for infants and toddlers, ensuring hygiene and comfort. Organized engaging activities to foster children's learning and curiosity. Developed daily schedules for balanced physical activity, rest, and playtime. Implemented a curriculum that encouraged exploration and interest discovery. Collaborated with parents to enhance child development through personalized care and feedback, fostering a nurturing and engaging environment.

Implemented creative learning tools to stimulate cognitive growth, enhancing children's curiosity and engagement in a dynamic play setting.

Provided safe lifting and moving techniques, ensuring patient safety and comfort. Implemented effective bedpan procedures, maintaining hygiene and patient dignity. Prevented pressure ulcers through proactive care and regular position changes. Managed incontinence with appropriate techniques, enhancing patient comfort. Delivered consistent bathing and skin care, using optimal products for skin health. Provided compassionate care, ensuring comfort and dignity for elderly clients, enhancing their daily living through tailored support plans.

Implemented effective care strategies to prevent bedsores and promote skin health, advocating for best care practices. Organized and evaluated inclusive activities for disabled individuals, enhancing engagement. Assisted participants with daily needs, ensuring a supportive environment. Trained interns and volunteers, fostering a collaborative team. Managed program documentation, maintaining accurate records. Represented agency at events, strengthening community relations. Facilitated inclusive recreational activities, enhancing community engagement and fostering teamwork among diverse groups. Streamlined program logistics, optimizing resource allocation and improving participant satisfaction through data-driven decisions.

RECREATION LEADER Aug 2014 - Jul 2015

City of Chula Vista

Plan, organize, and conduct classes and activities in a specialized phase of the recreation program requiring a degree of knowledge and skill not normally expected of a general Recreation Leader. Develop daily, weekly, and monthly activity schedules with other staff (i.e., announcements, homework, character development, life skills, sports, arts, games, and special events). Participate in and support the activities in the daily, weekly, and monthly schedule. Provide information about specialized recreation programs to the public. Promote programs and activities. Develop interest and participation. Advise patrons of regulations governing the use of a recreational facility. Register patrons for classes and/or activities. Coordinate the specialized activities to fit the abilities and interests of the participants. May train, assign work, and oversee other part-time staff in the activities comprising the recreation specialty. Supervise program participants. Ensure the safety of participants and staff. Develop, maintain, and issue specialized equipment and materials. Collect and account for program registration and monies received. Keep routine records. Complete forms, prepare reports, and compile statistical information. Attend staff meetings and conferences as scheduled. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Perform other related duties as assigned. LEAD TEACHER Feb 2012 - Jun 2013

New Glory Childcare Center Memphis, TN

Planned, organized, and implemented individual and group instructional activities. Developed lesson plans for activities and purchased supplies and equipment needed. Coordinated with all other staff in a team approach. Demonstrated excellent customer service to children and families. Provided nurturing, support, and inclusive approach to all children. Assisted children with eating, toileting and during the nap time. Ensured to attend ongoing in-service and continuing education training. Performed the tasks of evaluating the children’s progress and on-going communication with parents. Ensured a safe and attractive learning environment for children. Decorated bulletin boards, cleaned the classroom, and organized materials and books. Maintained proper and adequate medical and attendance reports. ASSISTANT TEACHER May 2010 - Oct 2011

Naval Base San Diego Child Development Center San Diego, CA Planned, scheduled, and implemented daily programs created by the Lead Teacher. Assisted in creating a good learner- centered environment where children can experiment, explore, and learn. Managed and supervised areas with children ranging from 6 weeks to 18 years old. Work with children with Individual Education Plans (IEPs) that required extra time and special accommodations necessary to learn. Monitored children in absence of the lead teacher. Maintained good hygiene in the classroom. Reported conditions which required attention. Participated in parent-teacher conferences as assigned. Monitored overall progress of assigned children and prepared related reports. Participated in staff meetings, training sessions, and other professional developments. Implemented daily schedules and activity plans to ensure age and/or stage appropriateness. Incorporated individual dietary and/or physical needs in order to increase the child’s positive experience in the program. Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Created a safe and stimulating learning environment. Supported in a variety of office tasks such as answering phones, data entry, and promotional types of activities. TEACHER AIDE Apr 2005 - Aug 2007

Scripps Exploring Academy San Diego, CA

Provided individual support to children on a consistent basis. Assisted children in successfully learning the daily lesson’s objectives. Provided one-on-one assistance when needed to help the children become successful in classroom tasks. Reinforced targeted lesson skills to small or large groups of students. Provided supervision of children during class and meal times. Worked independently to complete responsibilities with minimal to no supervision. Provided clerical support to the classroom teacher. Maintained, distributed, collected, and organized classroom supplies. EDUCATION

ASSOCIATES DEGREE, EARLY CHILDHOOD DEVELOPMENT

Ashworth College Norcross, GA

SKILLS

Child Care, Leadership, Customer Service, Recreation Planning, Activity Coordination, Microsoft PowerPoint, Outlook, Excel, Word, Data Entry, Conflict Resolution, Time Management, Adaptability, Problem Solving, Team Collaboration, Empathy, Critical Thinking.

ADDITIONAL INFORMATION

CERTIFICATION

CPR and First Aid

Certified in CPR and First Aid.

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