Pharmacy Technician Customer Service
Resume:
Malory Herring
**********@*****.***
Rockledge, FL
Objective
Detailed oriented and dedicated professional seeking to leverage extensive experience as a 6-year Pharmacy technician and Pharmacy purchaser, Receptionist, and Surgical Coordinator. Adept at managing inventory, optimizing purchasing decisions, coordinating surgical schedules, and providing exceptional customer service. Aiming to contribute to a dynamic healthcare team by utilizing strong organizational skills, effective communication, and a commitment to operational excellence.
Education
Experience
Florida Virtual School
High School
May 2017
Surgical Coordinator
Merritt Island Foot and Ankle
November 2023- Present
Coordinates and scheduled surgeries at multiple surgical facilities, ensuring efficient and timely arrangements.
Communicated effectively with doctors’ offices to obtain surgical clearances, facilitating smooth pre-operative preparations.
Gathered and organized patients’ information for pre-operative and post-operative procedures, maintaining accurate and confidential records.
Managed multiple phone lines, expertly handling high volumes of calls while scheduling appointments and addressing patient inquiries.
Registered Pharmacy Technician
Merritt Island Discount Merritt Island Florida
December 2016- February 2023
Measuring prescriptions and printing labels while filling medications for 200- 300 orders daily.
Managed to keep patient profiles synced with making compliance packages for 200 patients monthly.
Managed inventory for over 2,000 NDCs brand and generic behind the pharmacy counter.
Ordered Medications from 10 wholesalers while negotiating prices to find best reimbursements for each insurance plan.
Monitored and analyzed profit and loss reports to make strategic purchasing decisions, maximizing profitability and minimizing costs.
Collaborated with suppliers to negotiate favorable terms and pricing, benefiting the pharmacy’s financial performance.
Fluently help customers in the store by answering questions and respecting customers privacy by upholding HIPAA laws.
Managed phone calls across 10 lines, resolving customer concerns and taking prescription refills.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Nanny
Private Families & Twinkle Toes Nanny Agency Florida
July 2014- November 2023
Accomplished personal nanny with seven years of hands-on experience providing attentive and nurturing care to children of various ages, ensuring their safety, well-being, and development.
Dedicated to creating a stimulating, safe, and loving environment for children.
Proven ability to establish open and transparent communication with parents,
Proficient in caring for infants and toddlers, including feeding, diapering, sleep schedule management, and creating age-appropriate activities that encourage curiosity and development.
Adept at providing homework assistance and engaging in educational activities that support children's learning.
Proficient in multitasking and balancing childcare responsibilities with light household duties.
Hold current certification in CPR and first aid, ensuring a swift and informed response in emergencies and contributing to a safe caregiving environment.
References available Upon Request.
Certifications/ Licenses
Registered Pharmacy Technician
State of Florida
RPT103847
Issued 02/2022 exp 12/2024
Certified Phlebotomist
Northwest Phlebotomy School
NPCN-16655-2403
Issued 10/2022 exp 10/2024
Child/Infant/ Adult
First Aid/CPR/ AED
CardioCare CPR Training
Issued 04/2023 exp 04/2025
Certified Medication Technician
6-hour Assistance with Self- Administration of Medication
Issued 09/04/2023
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