Customer Service Front Desk

MELISSA ESPINOZA

Homestead Fl, *****

Email: ************@*****.*** Cell Phone: 240-***-****

OBJECTIVE:

Seeking a challenging position that will utilize my experience and background to expand my knowledge and offer opportunities for personal and professional growth.

EDUCATION

March 2020 – Present Keiser University Associate of Arts in Criminal Justice

January 2015 Beauty Schools of America Certificates in Massage Therapy & Facial Specialist

June 2003 John Hopkins University Certificate in Medical Billing and Coding

EXPERIENCE:

March 2021 – December 2021 Advance Auto Parts Driver

Reviewed the invoice of the delivery and pull-out parts ready to go out the route.

Delivered parts to the mechanic shops, customer service, and return items they did not want or need.

October 2020 – March 2021 Rainbow Sales Associate

Cleaned up store when it opened and closed.

Put clothes away to the right location.

Cashier, helped count money, greeted customers.

Trained new employees to perform their duties.

Supervised the fitting room.

June 2015 – July 2015 Florida Business Consulting Customer Service Representative

Traveled throughout Miami Dade area to sell potential customers high speed internet, land line, long distance, the goal at FBC is to increase clients’ customers base, and retention in our represented market of Florida, Texas, Georgia.

January 2014 – September 2015 New Heights Rehab LLC Physical Therapy Aide

Assisted the physical therapist with patients to and from the room.

Helped patients with ice packs, hot packs, on the injury limbs.

Cleaned up after the patients, and around the clinic.

Aug 2012 – June 2013 Fitness Evolution Front Desk

September 2011 – May 2012 Bally Total Fitness Front Desk/Childcare

Called customers about their bills and payments.

Passed out flyers and promotional materials.

Spoke to customers about club memberships.

Made appointments for parents and maintained a safe environment.

August 2009 – May 2010 Child Way Daycare Childcare Worker

Supervised a group of children in the activities.

Helped clean and sanitize facility.

August 2002 – May 2003 RadioShack Sale Associate

Maintained the facility clean and safe, stock the floor with supplies.

Kept inventory of all items in the store.

Handled the cash register, accepting customer payments, returns and customer service.

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