Program Manager Management

About Me:I ameagertoleveragemyexperienceinamanagedserviceprovider(MSP)managerrole.Ienjoytackling

complexchallengesthatstimulateprofessionaldevelopmentandreinforceteamsuccess.Mycommitmenttodevising innovative solutions ensures efficient problem resolution,superior quality of products and services,and greater customer satisfaction. I drive operational efficiency and leverage the latest technology to meet business objectives. Work Experience:

Project/Program Management Experience:

Millicom (TIGO), Project/Program Manager (January 2021 - Present)

● I spearheaded an organizationaltransformationprogramtoelevatetheTigoTechnologyCenterasapremier Internal Managed Service Provider center,bolstered by automation (AI,BI,DA deployments),centralization, optimization, and standardization.

● I directed core network projects to enhance budget efficiency,operational effectiveness,and customer satisfaction KPIs.

● I orchestrated a project to integrate geographically dispersed platforms into our hybrid cloudinfrastructure, instilling confidence in TTC as the optimal MSP choice.

● The most relevant projects conducted for tools regional estandardization are: o Manager of Manager (vTeMIP), HPe tool for alarm monitoring and automation. o Salesforce - Workforce Management(previously known as Clic Module). o Service Nowfor ICRP flow control and automation. o All these currently have aregionalfootprint,andthekeyofsuccesshasbeenthesynchronizationof internal and external deployment teams and stakeholder,to ensure precise scope translation to technical requirements and then in effective implementation,using hybrid project control methodologies as Scrum,Kanban,cascade,etc in dependency of the project objective (technical, financial, administratives, etc).

Freelance, Telecoms Consultant (September 2019 - December 2020)

● Executedqualityaudits,operationaltroubleshooting,processdesign,andoptimizationforvariousprojectsand operations.

● Offered insights into resource optimization,budget analysis,efficiency mapping,staff training,and team formation.

● Conductedserviceproviderrenegotiationsbasedonanimprovedscopeofworkresultingfromtheauditsover services delivered by providers.

Manage Services Provider Management Expert:

RSC Regional Coordinator (March 2018 - August 2019)

● Orchestrated coordination among geographically dispersed providers for telecommunications installations.

● Conducted competence calibration with providers,establishing talent acquisition requirements,technical evaluation methods, continuous improvement strategies, and team performance enhancement processes.

● Assisted Procurement,Sourcing,and PMO teams in end-to-end provider selection and setup processes, focusing on the technical and specialized requirements for the desired project and service.

● Led the construction and validation of RFPs,RFQs,Contracts,and Price Lists,supervised performance, approvedpaymentmilestones,acceptedservices,selectedpersonnel,andevenconductedsenior-leveltraining sessions for 3G/4G, Transmission, RF, and Network deployments. Implementation Manager (Nov 2010 - March 2018)

● Managedprojectsandprovidedtechnicalfinancialsupportforimplementations,ensuringadherencetoproject budgets,purchase orders,upselling opportunities,and change management with internal teams as well as Managed Service Providers.

● Coordinated MSPs to optimize project and operations material delivery logistics,installation deployments, equipment configurations,diagnosis/troubleshooting in emergency response,testing,and maintenance and civil works for radio base stations.

● Supervised radio frequency,microwave,engineering site surveys,and quality audits,including deployment planning, risk assessment, and contingency resolution by following OHS Standards.

● EvaluatedandmonitoredMSPs,implementingnecessaryimprovementplanstomaintainservicestandardsas required by the customer.

● Ensured Service providers’ accomplishment of SLAs/OLAs, contract scope, and established negotiations. Ericsson Panama - Field Engineer (Feb 2008 – Nov 2010)

● Delivered field support for engineers and MSPs,supervising material delivery,installationquality,equipment configuration, diagnosis, troubleshooting, testing, repairs, and civil works evaluation for radio base stations.

● ConductedauditsofMSPspertainingtothecontractedservicesofradiofrequency,microwave,engineeringsite surveys, installations, deployment, and quality/OHS. UFINET Panama - Network Deployment Assistant (August 2007 – February 2008)

● Served as a junior MSP Supervisor for fiber optic network deployment and services,overseeing project deployment, cost management, and provider performance.

● Negotiated with MSPs,conducted final testing for installations,supervised delivery to clients,provided emergency support when needed, and validated service accomplishment and pricing/service approvals. Installation and Maintenance Technician, Cable Onda 90 S.A. (May 2007 – August 2007)

● Managed the delivery,installation,configuration,testing,diagnosis,and repair of multimedia equipment, including TV, Internet, and telephony.

Technician, Unión FENOSA, Edemet-Edechi S.A. (August 2006 – February 2007)

● Worked in the protection and automation department,focusing on remote control functions and activities related to the design,improvement,and implementation of automation schemes for electrical distribution networks.

Education:

● Studying aMaster’s in business Intelligence and Data Analytics in OBS Business School Barcelona.

● ScrumFoundations Professional Certified, Certriprof

● Postgraduate in Project Management, University of Louisville

● Bachelor’s degree inElectronics and Communications Engineering, University of Panama. Skills and Certifications:

● Optimized Projects Coordinationand Management, LinkedIn

● Leadership and management of successful teams, LinkedIn

● Electrical risk management and certified for working in heights, SERSECO PANAMA

● OHS and CoBe implementation Training;Project Management delivery process and life cycle;Ordertocash, RBS6000, Minilink TN, LH Introduction, ERICSSON

● Leadership,Resource Management,Negotiation,Problem Solving and Strategic Thinking as result of my experience as Manage Services Provider manager and supervisor and auditor.

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