System Administrator Technical Support
Resume:
Prajapati Ajay
Houston, TX *****
****************@*****.***
Enthusiastic and detail-oriented System Administrator with over 5 years of experience in managing and troubleshooting IT systems. Proven track record of enhancing system performance, providing comprehensive technical support, and ensuring seamless operations. Currently pursuing a Master’s Degree in Computer Science to further expand my expertise. Committed to leveraging technical skills and a proactive approach to contribute effectively to organizational goals. Willing to relocate: Anywhere
Work Experience
System Administrator
Paperchase Accountancy-Ahmedabad-Gujarat
June 2019 to May 2023
Spearheaded the installation and configuration of operating systems and applications, ensuring compatibility and performance efficiency across the network. Expertly managed network troubleshooting and resolved complex issues related to connectivity and hardware malfunctions.
Provided exceptional support for various hardware components including printers, cameras, and other peripherals, significantly reducing downtime and enhancing operational efficiency. Implemented preventive maintenance schedules and performed regular system checks to proactively address potential issues before they impacted business operations. Developed and maintained comprehensive documentation for system configurations, procedures, and troubleshooting steps, improving team efficiency and knowledge transfer. System Administrator
INFINIUM TOYOTA-Ahmedabad-Gujarat
March 2018 to February 2019
Delivered end-to-end support for desktop systems, including installation, configuration, and maintenance, ensuring consistent performance and reliability. Facilitated the setup and management of printers, cameras, and other IT equipment, contributing to a streamlined workflow and enhanced productivity.
Diagnosed and resolved technical issues promptly, minimizing disruptions and ensuring high levels of user satisfaction.
Collaborated with cross-functional teams to support IT infrastructure needs and implemented improvements based on feedback and evolving requirements. Education
Master's degree in Computer Science
North American University - Stafford, TX
August 2024 to Present
M.C.A in Patel Group of Institutions Motidau Mahesana Gujarat Technological University - Ahmedabad, Gujarat March 2016 to December 2018
B.C.A in U.R.P Parikh BCA
North Gujarat University - Patan, Gujarat
March 2011 to March 2012
S.S.V.K Gujarat Secondary Education Board S.S.C Gujarat - Gandhinagar, Gujarat March 2010 to June 2010
Skills
• System administration (4 years)
• C# (1 year)
• Visual Studio (1 year)
• Hardware Networking (4 years)
• Visual Basic (1 year)
• ASP.NET (1 year)
• Desktop support (4 years)
• SQL (1 year)
• Software troubleshooting (4 years)
• JavaScript (1 year)
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