General Manager Customer Service

KEVIN ASHBEY

832-***-**** ************@*****.*** Pearland TX 77581

PROFESSIONAL PROFILE

Successful General Manager with direct sales management and customer service roles in Zone Operations/Branch Management. Results focused leader with a record of consistently achieving sales and revenue goals with over 24 years Management and Operations experience with P&L responsibility for over $247 million in annual sales. Proven ability to assemble highly effective people and implement processes necessary for long-term business development by identifying and improving inefficiencies while utilizing effective analytical leadership skills. Inherent ability to match customer needs with solutions by building credibility with the customer through strategic relationships across all organizational levels with both internal and external stakeholders.

Areas of Expertise:

General Manager

Operations Management

Sales Management

Business Acumen

Inventory Management Control

Organizational Development

Tactical Planning/Leadership

Team Building/Training

Problem Solving

Construction Management

Merchandising

Competitive Market Advantage

OSHA 10 & 30 Certified

Project Management

History of Profit Contribution

PROFESSIONAL EXPERIENCE

Wayne Dalton 2021 to Present

General Manager

Managing P&L budget of 3 million annualized sales

Managing outside and inside sales, Project Managers, Estimators, and deliveries

Reduced stagnant inventory levels 11% through creative pricing and selling plans with core customers

Supported & drove strategic relationships created with Sales Team and General Contractors to secure future jobs

Fostered team motivation on a daily basis during COVID

Engage daily on all projects, orders and any escalating issues until resolved for customer

Implemented training processes for team members to cross-train in all areas of business needs

Increased bottom-line margins by bidding/negotiating material needs and quantities

SDI (Specialties Direct Texas) 2018-2020

General Manager

Managing P&L budget of 5 million annualized sales

Managing a team of outside and inside Salespeople, Project Managers, Estimators, Ops Manager & Installation

Developed strategies and training processes for team members to cross-train in all areas of business needs

Reduced stagnant inventory levels 22% through creative pricing and selling plans with sales team and vendors

Supported & drove strategic relationships created with Sales Team and General Contractors to secure future jobs

Increased bottom-line margins by bidding/negotiating material needs out to multiple vendors to increase profits

Daily interaction w/contractor’s and customers ensuring no issues arise or are resolved quickly

Notable Financial Achievement: Improved Net Income 32% 1st Qtr 2019 vs. 1st Qtr 2018 YOY

Southern Dock 2016–2018

Director of Field Service

Successfully controlled P&L budget of 13 million annualized sales

Managed a team of 13 technicians, 4 office staff members, inventory, scheduling and installations

Ensure all OSHA & DOT compliance for all branch vehicles and technicians

Created weekly inventory monitoring system to reduce “shrink” losses

Developed strategies and training processes for service technicians to cross-train in all areas of business needs

Reduced accidents to Zero for fiscal 2017 by implementing weekly safety meetings with key topics

Supported & drove strategic relationships created by corporate Key Accounts and Sales team

Increased bottom-line margins by utilizing 3rd party installers to increase installation capacity and profits

Notable Financial Achievement: Grew ROS profits from 17.4% to 25.2% in 2017.

Miner Corporation 2015–2016

Operations Manager

Successfully controlled P&L budget of 14 million annualized sales

Managed a team of 21 technicians, 4 office staff members, inventory, scheduling and installations

Work closely with Sales, Finance, and Technology to improve Operational efficiencies and build partnerships between service, sales and customers

Developed strategies and training processes for service technicians to cross-train in all areas of business needs

Increased bottom-line margins by utilizing 3rd party installers to increase installation capacity and profits

Performed weekly inventory audits of trucks and monthly inventory audits of warehouse to improve accuracy

Notable Financial Achievement: Increased service ticket transactions over 8% in 2015

Henry Schein Dental 2008-2015

Southwest Zone Operations Director/Regional Operations Manager

Successfully controlled P&L budget of $247 million annualized sales

Managed 81 service technicians, 7 salaried branch managers in the field from 7 metropolitan offices

Increased customer service levels by performing weekly/monthly courtesy calls to recently installed jobs

Reduced shipping and delivery expenses by 31% annually by managing freight packaging more efficiently

Reduced stagnant inventory levels through creative pricing and selling plans with sales team and vendors

Promoted increased teamwork by holding open forum BDM meetings weekly/monthly with sales defining operational objectives, and vision while setting mutual boundaries

Fostered team motivation on a daily basis during multiple reductions-in-force (RIFs).

Notable Financial Achievement: Finished 2011 & 2012 ranked #1 for Operations Growth, Efficiencies & Profitability

The Home Depot 1997-2008

Store Manager/Operations Manager/District Pro Manager

Successfully controlled P&L budget of $34 million annualized sales

Managed 134 team members, 5 salaried managers

Successfully managed a store while opening a 2nd location while hiring over a 110 new team members and receiving $6.4 million in inventory over in a 5 week period

Increased Specialty Sales by 86% versus plan

Created relationship account sales training for strategic commercial accounts.

Implemented, trained and performed weekly shrink audits

Opened and staffed 12 Pro-Desk locations which generated incrementally $28 million annually by 84 team members

Developed and promoted over 15 salaried managers

Notable Financial Achievement: Exceeded “Shrink” goals 2 years generating $155,000K in positive cash flow

EDUCATION

M.A. Master in Urban and Regional Planning – University of New Orleans, New Orleans LA 1997

B.A. Anthropology - Louisiana State University, Baton Rouge, LA 1993

B.A. Geography - Louisiana State University, Baton Rouge, LA 1993

Contact this candidate