Customer Service Duke University
Resume:
Destiny Marie Washington ********************@*****.***
Garner, NC
Summary
Experienced customer service professional who has worked in many facets of the service industry. Seeking to apply my detailed oriented talents and adaptable personality to fulfill the company’s needs. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to customers.
Work Experience
Administrative Admin Assistant
Duke University Hospital-Durham May 2024-Present
Coordinate with clinical units, Operation Administrators, and Central Staffing Office leadership to determine staffing needs and to assign clinical staff to appropriate assignments.
Document clinical assignment
Documents call outs, track cancellations and absences of staff into the appropriate systems
Communicating with units/departments regarding clinical staff assignments.
Communicating clinical assignments to staff
Creating evening and morning bed flow reports; edit and update report.
Attend bed flow meetings and provide information regarding to the appropriate leadership
Enter staff schedules into the appropriate systems
Document patient care cases on electronically and file accordingly
Daily reconciliation of staffing assignments for all three hospitals within Duke University Health System
Verification of data on bed flow reports with identified unit Nurse Managers and Operation Administrator.
Reconciliation of payroll data, such as correct cost center codes
Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and report or summaries House keeping
Duke University Hospital – Durham NC January 2023- May 2024
Performs routine cleaning of patient rooms, nurse’s unit and offices.
Completes work assignments in a timely manner.
Reports safety hazards as appropriate.
Corporate with other personnel to achieve departmental objectives, maintain good employee relations and interdepartmental objectives. Ware House Assembler
Implus – Durham NC October 2022- December 2022
Read Spreadsheets
Pick Correct Items for order
Build and Shape box for packing
Load and Label box for shipment
Cashier
DRM Thrift Store/ Warehouse - Roxboro, NC & Durham NC December 2021- January 2023
Assisted 50+ daily customers with checkout, answering outstanding questions with Customer satisfaction.
Counting money working at the cash register.
Ordering and pushing out freight.
Working in the warehouse.
Crew Leader Assistant
Wendy's - Garner, NC. February 2017 to December 2021
Supervising crew members, including cooks and servers.
Training crew members on food handling and customer service.
Making sure that cleanliness standards are followed, including hygiene, quality, and food safety.
Scheduling shifts and making sure that all shifts are properly filled. Night Auditor
City studios - Raleigh, NC January 2013 to January 2017
Responsible for handling front office reception and administration duties including greeting guests answering phones handling company inquiries and sorting and distributing mail also scheduling meetings and travel.
Assign rooms to guest.
Keeping records of occupied rooms and reservations. Administration
T-Mobile - Petersburg, VA January 2007 to January 2013
Customer service
Troubleshooting T-Mobile customer issues
Changing plan
Answering Phones
Dispatching Calls
Education
Associates in Social Work
Shaw University -Raleigh, NC
January 2012 to April 2015
Additional Skills
Excellent customer service, and work very well with others and training others (10+ years)
Restaurant Management
Office Administration
Management
Food Service
Freight Experience
Group Therapy
Detail-Oriented
Compassionate
Critical Thinking
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