Office Manager, Administrative Assistant

JENNIFER MORIAN

Office Administrator

***********@*****.*** • Louisville, Kentucky

SUMMARY Energetic, results-driven team player with a proactive, roll-up-your-sleeves work style and over seven years of experience in administrative support, accounts payable, financial reporting, human resources, customer service and database management. My passion is helping people and organizations exceed their goals through stellar communication, critical thinking, and time management skills. Proven track record as a researcher, administrator, and editor who fosters a positive and smooth-running work environment. Composed and consistent, I'm a troubleshooter who quickly assimilates information to meet the needs of a fluid, fast-paced environment.

Proficient in Windows 11 and macOS, Google Suite, Microsoft Office, AI applications, SharePoint, Smartsheet, QuickBooks, Canva, as well as social media marketing, graphic design, editing, writing, and database management. KEY

ACHIEVEMENTS

Office Management: Owned internal office operations at TRC Companies, Inc., by managing accounts payable, financial reporting, employee onboarding, and promoting a positive office experience.

Project Management: Coordinated broadband service projects at Charter Communications through database management and issue resolution, ensuring smooth workflow and project completion.

Customer Service: Enhanced fraud resolution process at Wells Fargo Bank by applying a compassionate and rational approach to investigate and resolve complex credit card issues.

EXPERIENCE PROJECT MANAGER Jan 2024 - Present

Within Families • Louisville, KY

Assist in daily administration for family members and management of all financial assets.

OFFICE MANAGER Jan 2024 - May 2024

Ameripro Health • Louisville, KY

Assisted in payroll processing and employee benefits administration for offices in multiple counties.

Managed vendor relationships and uniform and office supply inventory. Maintained smooth-running office and troubleshot immediate needs that arose daily. (contract ended)

PROJECT COORDINATOR Apr 2023 - Jan 2024

Charter Communications • Louisville, KY

Coordinated broadband service projects via proprietary software; interfaced with Project Managers and Designers to ensure that procurement of County and State permits followed a smooth workflow.

Creatively used problem-solving skills to analyze and resolve issues that arose during the lifecycle of various projects. (transitioned to better opportunity) ADMINISTRATIVE ASSISTANT Dec 2021 - Jun 2022

Affinity.co / Villages at Pacifica • San Francisco, CA Managed internal office operations and front desk duties in this software company in a contract position.

Served as key contact for all employees and visitors, answered phone inquiries, and reviewed financial documents for potential tenants in this property management company in this contract position. (moved to Kentucky) JM

SKILLS

OFFICE MANAGER Jan 2019 - Apr 2020

TRC Companies, Inc. • San Francisco, CA

Performed accounts payable for payment of vendor invoices and end-of-month financial reporting, as well as meeting and event scheduling for civil engineering firm.

Reported to C-level executives and owned internal office operations to promote positive office experience for employees and visitors. Managed efficient operation of facilities including office supplies, kitchen maintenance, janitorial, shipping/receiving, inventory management, vendor services and IT needs, as well as organizing company events. Edited company resumes, client proposals and government energy audits for publication. (laid off due to Covid)

CUSTOMER SERVICE & REMEDIATION ASSOCIATE Mar 2017 - Apr 2018 Wells Fargo Bank • Concord, CA

Worked in the fraud division assisting customers by researching and resolving escalated credit card issues.

Provided compassionate customer service while meeting strict deadlines and investigating complex scenarios. (contract ended)

EDUCATION Université de Paul Valéry, Montpellier, France Certificat De L'Excellence, Diplome

Studied Political Science, French culture and language. Georgia State University, Atlanta, GA

Bachelor of Arts, Journalism

Scholarship recipient in Journalism program.

LICENSES &

CERTIFICATES

Professional Certification - Graphic & Web Design

Clark University Technology Training Group, Woburn, MA LANGUAGES French

Fluent

Travel Arrangements

QuickBooks

Office Management Employee Onboarding Human Resources Management

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