Customer Service Representative

Kansandra Carswell

Fort Wayne, IN *****

********@*******.***

+1-260-***-****

Seeking a professional work environment that allows me to offer quality service and learn new skills for advancement.

Authorized to work in the US for any employer

Work Experience

Office/Vehicle Assembly Worker/Packer/Sewer

Genesis Products-Fort Wayne, IN

September 2021 to Present

• Follow work production orders and blueprints

• Inspect and assemble products.

• Assist with Press/Water jets/ Encap machine

• Cross train in other areas of the plant as needed.

• Result data in computer and on hourly board

Inspect/Packager of Medical Parts

Zimmer Biomet-Warsaw, IN

January 2017 to July 2021

• Certified to inspect, package and seal medical parts.

• Gained new knowledge towards procedures for packaging and sealing of medical parts, while also participating ethically within a team atmosphere

• Participated in FDA audits regularly

• Assembly of medical parts

Customer Service Representative

Ball Group Insurance Services-Fort Wayne, IN

March 2016 to September 2017

• Administrative duties

• Quote Auto & Homeowners Insurance

• Telemarketer to Agencies&Churches

Office Manager /Scheduler

Home Care Agency/ Benson Transport, LLC-Fort Wayne, IN August 2012 to February 2017

• Intake of Transport Clients via telephone

• Transport Daily Scheduler

• Interviewer, Record keeper of Clients Schedules

• Verify Medicaid Member Eligibility

• Medicaid Billing & Problem Solve Unpaid Claims

• Supervising Drivers as needed to help with route etc.

• Assist Clients with locating their driver

• Train New Office Assistants

YWCA Domestic Violence Shelter

2002-2010

Family Advocate/Client Service Aid/Child Advocate

• Assist clients with Needs assessment, Action Plan, Safety Planning and Domestic Violence Education

• Advocating for Clients Assistance through networking

• Intake of Clients and children

• Daily needs of clients

• Maintain medication log as needed

• Plan and Implement learning activities for children

• Maintain daily written log of children's activities Education

High school in General Studies

Southside High School - Calhoun, GA

September 1990 to June 1994

Skills

• Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, (7 years)

• Office Management (7 years)

• Driving (10+ years)

• Data Entry (10+ years)

• Quality Assurance (5 years)

• Packaging (7 years)

• Home Care (3 years)

• Time Management (10+ years)

• Manufacturing (5 years)

• Management

• Recruiting

• Telemarketing

• Payroll (7 years)

• Filing (10+ years)

• Employee Orientation (7 years)

• Quality Inspection

• Assembly (5 years)

• Quality Control

• Order Picking

• Delivery Driver Experience

• Customer service

• Telemarketing

• Technical support

• Leadership

• Office management

• Typing

• Banking

• Employee orientation

• Order entry

• Quality control

• HIPAA

• Quality assurance

• Communication skills

• Microsoft Office

• English

Certifications and Licenses

CPR Certification

Driver's License

Contact this candidate