Customer Service Restaurant Manager

Esmeralda Vazquez

713-***-**** **************@*****.*** Houston, TX 77022

Summary

Restaurant Manager known for high productivity and efficient task completion. Posses specialized skills in staffing training, inventory management and customer service excellence. Excel at leadership, communication, and problem-solving skills to enhance team performance and ensure guest satisfaction.

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Skills

Operation Management

Customer engagement

Team management

Food service Background

Understands Grammar

Experience

Restaurant Manager, Raising Canes, January 2022 – current

Maintained detailed records of sales transactions and daily shift reports.

Managed day-to-day operations of restaurant including scheduling, budgeting, and inventory.

Developed strategies for improved operational efficiency and customer satisfaction.

Resolved customer complaints in a professional manner to maintain positive relationship with guest.

Supervised and trained staff in customer service, food handling and safety protocols.

Provided support to management staff regarding data entry processes.

Organized files according to established procedures for easy retrieval

Optimized profits by controlling food, beverage and labor cost

Preformed data entry from paper documents, email and other sources in computer system.

Cahier/Cook/Customer service, Bonfire wings, April 2021 – December 2021

Stock shelves merchandise when needed.

Resolved customer complaints professionally.

Maintained cleanliness of checkout area including countertops, registers, and floors.

Operated cash register efficiently and accurately, processed payments by cash, credit cards, gift cards or debit cards.

Maintained a clean environment by sweeping, mopping, washing surface and emptying trash cans

Managed inventory levels of ingredients and supplies necessary for daily operations

Education

Houston Community College, currently enrolled

Lamar High School, High school diploma June 2022

Organization and prioritization

Collecting information

Word processing

File management

Office Administration

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