Customer Service Data Entry

Maydell Braggs

Professional Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. An Associate who is seeking work in Customer Service, Administration, and open to new opportunities.

Work History

Verizon - T-Tech

Las Vegas, NV

07/2019 - 10/2020

• Answered phone with friendly greeting to create positive inbound calling experience for customers.

• Generated new and repeat sales by offering timely product, service and technical information.

Consumer Cellular-Customer Service Rep.

Phoenix Arizona,

12-202*-**-****

• Inbound calls on assisting accounts.

• Assist with credit card transactions and data entry.

• Activate tablets, watches phones in timely matter Department of Economic Security

Phoenix Arizona,

08-202*-**-****

• Communicated with clients regarding account services, statements, and balances.

• Update on written letters and renewal,

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Food stamp and medical eligibility.

Corner Stone Staffing/Agency

Tempe, Arizona

02/2023- Present

• Collect on 30.60. day accounts for auto loans.

• Skip trace accounts to locate additional information, Make 100-200 calls, **************@*****.***

480-***-****

Phoenix, AZ 85008

Skills

• Customer Service

• Customer Account Management

• De-escalation Techniques

• Documentation

• Efficient and Detail-Oriented

• Order and Refund Processing

• Upselling Products and Services

• MS Office

• Outlook

• Interpersonal

• Written and Verbal Communication

Education

Alan Locke High School

Los Angeles, CA

High School Diploma

Certifications

l Everest College

Los Angeles, CA

• Certified Medical Assistant

• Verizon Call Center Certificate

.

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