Customer Service Quality
Resume:
SHAWN L. MERCER
CELL# 252-***-****
***************@*****.***
COMMENTS:
I’m am currently seeking a 1st shift position where I can work in an office or warehouse setting doing various of activities; where I can prove my hard-working ability and contribute to the growth of the organization while gradually increasing my responsibilities in an office environment. To describe myself I would classify myself as been self-motivated, confident, and dedicated to quality work, energetic, professional, and will always provide quality customer service.
EMPLOYMENT HISTORY
MCLANE MARCH-2023
FULL CASE SELECTOR 3
• Read or scan labels to identify slot location, product description, and quantity required for each order.
•Pull correct quantities of open-case items and place in tote (use multiple totes if needed) to complete order.
•Pull correct quantities of full-case items and lift onto conveyor line, pallet, or cart.
•Transport selected full-case product, using power equipment if needed.
•Work safely to prevent injury and damage to people and products.
August 2022-2023
Lawrenceville Correctional Center
Correctional Officer
•Supervise and monitor inmates in living, recreation, dining, and visitation areas
•Coordinate their movement (conducting counts and providing emergency response as needed).
•Make sure program activities stay safe and supervise labor crews.
•Conduct shakedowns for contraband materials (by yourself or with your team) and confiscate prohibited items as per policies and procedures.
•Keep daily logs on inmates (including disciplinary reports).
•Provide prompt and appropriate assistance to those who have been injured, ill, or have suffered trauma.
•Report any maintenance or repair needs to keep your facility clean.
Lowe’s Distribution August 2020-Present RECEIVER
•Forklift Certified
•Unloading products off the trucks. The products consist of household appliances, Heating and A/C units, and various of other products
•Sorting and organizing products sending the products to its appropriate location.
•Setting goals to meet the expectations of the manufacturing needs.
Performs daily inventory checks.
NASH UNC HEALTHCARE JULY 7, 2014 – PRESENT
DIETARY AIDE/HOSTESS
•Assembles patient trays and delivers to the patient’s room.
•Print meal tray tickets for breakfast, lunch, and dinner for each patient.
•Answers the phone and direct calls to the appropriate person.
•Assist the patient with choosing menu selections based on diet orders from the physician.
•Required to perform duties in a swift and orderly fashion in order to accomplish tasks in the allotted time.
ATLANTIC NATURAL FOODS (EXPRESS PERSONNEL) AUGUST 2010 – AUGUST 2010
PRODUCTION PACKER
•Packing food items
•Adhere to all procedures and safety compliances.
•Keep area maintained and clean
FOOD LION: (EXPRESS PERSONNEL)
COUPONS DISTRIBUTORS
•Greeted customers that came to shop at Food lion
•Demonstrated the use of the coupon machine/dispenser.
SOUTH ROCKY MOUNT COMMUNITY CENTER Summer Job 2009-2010
OFFICE ASSISTANT/SPRAY PARK STAFF
•Answering phones and delivered messages to the appropriate person.
•Assisted with the center rentals.
•Maintains the office and spray park upkeep.
•Watched the camps interact while monitoring the safety of the children.
VOLUNTEER- YEAR OF 2013
EDGECOMBE COUNTY DEPARTMENT OF SOCIAL SERVICES (WORK-FIRST PROGRAM)
FILE ROOM CLERK
•Organized the file room.
•Put the files in alphabetical order.
•Intake: Taking application for FNS (Food and Nutrition Services)
EMPLOYMENT SECURITY COMMISSION
FRONK DESK ASSISTANT
•Answered and directed incoming calls.
•Assisted with individuals with their job applications.
•Set appointments as well as scheduling bookings.
•Comply with the policies and regulations.
•Practiced confidentiality.
QUALIFICATIONS/SKILLS
•Knowledge of Epic software.
•Good telephone etiquette.
•Responsible, Reliable and Dependable.
•Time management skills
•Flexibility/Adaptability
•Excellent communication skills.
EDUCATION
Northern Nash High School
Diploma- 2010
Contact this candidate