Data Entry Customer Service
Resume:
RENA WILLIAMS
BALTIMORE, MD. 21239
Objective To obtain the position of Data Entry Operator/Customer Service using my skillset of communication and computer skills.
Experience September, 2010 – March, 2019
Verizon Wireless – Business Support Coordinator
Answer high volume calls to assist internal and external customers with billing concerns
Process equipment orders for National accounts. Response to customer request through email response and completing request through the internal systems.
Assist National account customers with the purchase of new equipment and shipped to their requested location. Also assist the online phone support team with the overflow of high call volume.
Assist the National account sales team as requested.
Maintain customers account to include but not limited to the review of the updated usage and offer options to assist with the growth of the business.
May, 2021 – May, 2023
Prometric Testing Administrator
Schedule candidates for testing of specialty fields.
Offer courses associated with their desire skillsets.
Answer inbound calls from candidates to direct them to locations as requested.
Education Lake Clifton High School 1974 Business
Skills Knowledge of Microsoft Word, Excel and Powerpoint Work well with others along with independently
Active listener/Time Management and organizational skills Able to handle multiple high volume task
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