Customer Service Rep

Craig Edwards

**** ************ **

Raleigh, NC 27605

************************@*****.***

EXPERIENCE

Carolina Kingdom Moving Services LLC, Raleigh,Nc — Business Owner

March 2023 - PRESENT

Logistics Management:Efficiently coordinate and manage the logistics of moving operations. Plan and optimize transportation routes for maximum efficiency. Customer Service:Provide excellent customer service to build trust and ensure client satisfaction.Address customer concerns and inquiries promptly and professionally. Lead a team of movers and support staff, fostering a positive and efficient work environment. Provide clear direction and motivation to ensure the team meets performance goals. Communication:Effectively communicate with clients, team members, and vendors Keep clients informed about the moving process and address any issues.managers, and other relevant professionals.

Uhual, Raleigh,NC — Customer Service Rep.

March 2022 - January 2024

Customer Assistance: Respond to customer inquiries via phone, email, or chat regarding U-Haul products, services, and reservations. Provide accurate and helpful information to customers about rental policies, equipment specifications, and pricing.Reservations and Bookings: Assist customers in making reservations for trucks, trailers, and other rental equipment.Ensure the accurate and timely processing of reservations, modifications, and cancellations.Product Knowledge:Maintain up-to-date knowledge of U-Haul's products, services, and promotions.Educate customers on the features and proper usage of rental equipment.

UPS, Raleigh, NC— Warehouse Assoicate

MONTH 2021- MONTH 2022

Package Sorting:Receive incoming packages and shipments.Sort packages based on destination and delivery route.Loading and Unloading:Load and unload packages onto/from delivery trucks and aircraft.Ensure proper handling of packages to prevent damage.Scanning and Tracking:Use technology (such as barcode scanners) to scan and track packages.Update the status and location of packages in the UPS system.Quality Control:Inspect packages for proper labeling, addressing, and packaging. Identify and report damaged or improperly labeled packages.

Carolina Ale House, Raleigh, NC—Expediter

September Month 2019-May 2022

Managed end-to-end culinary operations, overseeing food preparation, quality assurance, and presentation. Led kitchen staff through effective communication and coordination, ensuring tasks were completed efficiently and maintaining a high standard of visual appeal for the food.

Walmart, Greenville, NC—Stocker

January Month 2017- September 2019

I focused on efficiently replenishing and organizing merchandise on shelves, ensuring a well-stocked and visually appealing sales floor.

EDUCATION

East Carolina University, Greenville,NC — Assoicate Degree

MONTH 2016 - MONTH 2018

Pitt Commuinty College, Greenville, NC

August 2015-May 2016

Ayden- Grifton High School, Greenville, NC

August 2011-May 2015

Objective:

Results-driven and detail-oriented professional with a comprehensive background in logistics, customer service, and team leadership. Seeking a challenging full-time managerial or assistant managerial position to leverage expertise in business operations and team management.

Skills:

Ability to develop and execute long-term business strategies.Leadership: Capable of leading and inspiring a team to achieve business goals. Decision-Making: Skilled in making critical decisions that impact the business.Assisting in leading and motivating the team to achieve goals.

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