Customer Service Representative
Resume:
MIGUEL HIGA MARTINEZ
CONTACT
******************@*****.***
SKILLS
Customer Service
Proactive
Bilingual
Communication
EDUCATION
Trilce High School
High School Diploma
PROFILE
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals
EXPERIENCE
Customer Service Representative
At Maximus Federal Services Inc.
December 2023 – Present
Responsibilities:
- Helping patients organize medical appointments regarding Medicaid Services through phone calls
- Arranging Home Help Aids as requested by the patients through phone calls
- Following up with patients and making sure they are enrolled in the services they need through phone calls
- Answering questions and giving out information regarding Medicaid services
Crew Member
At Dunkin’ Donuts LLC
2022-2023
Responsibilities:
- Taking customers’ orders in drive-thru window and in front
- Preparing all types of food and drinks on the menu including coffee, refreshing drinks, donuts and sandwiches
- Maintaining the cleanliness of the store
Customer Service Representative
At Teleperformance – Instacart
2020-2021
Responsibilities:
- Helping customers with complaints and questions regarding their orders
- Providing a proper solution to the customer, including refund, giving store credits, or redelivery
- Taking customers’ orders in case they need an assistance with the online application
- Keeping records of customers’ interactions on the data base
Contact this candidate