Customer Service Agent

Salvatore Linea

Swissport Korean Airlines Customer Service Agent

*********@*****.*** 1-347-***-**** 1369 81ST, 1st Floor, 11228 Brooklyn Profile

Professional Summary Versatile and results-driven Customer Service Specialist with over two decades of dynamic experience in high- volume, fast-paced environments. Demonstrated adaptability to diverse customer needs, consistently fostering trust to enhance satisfaction, address concerns, and cultivate enduring loyalty. A consummate professional known for surpassing customer service expectations, maintaining composure in high-stress scenarios, and achieving optimal outcomes.

Education

Present

New Utrecht High School, Brooklyn, NY

High School Diploma Jun 2001

Employment

Check-In Agent Nov 2020 - Apr 2024

Austrian Airlines, Lufthansa Airlines, & Swiss Air / Hallmark Aviation Services, Queens, NY

Skillfully managed passports, visas, and baggage services, consistently delivering exceptional customer service for multiple airlines.

City Carrier Assistant Aug 2019 - Nov 2020

United States Postal Service, Brooklyn, NY

Executed precise mail delivery operations, meticulously organized routes, and consistently provided exemplary customer service. Mail Handler Nov 2018 - Jan 2019

United States Postal Service, New York, NY

Operated advanced mail processing equipment, maintained precise tracking, and facilitated efficient loading of delivery trucks. Customer Service Agent / Baggage

Service Agent

Jul 2018 - Oct 2018

QATAR AIRWAYS/ AIR INDIA, Queens, NY

Orchestrated passenger check-ins, managed travel documentation, and consistently delivered superior customer service. Airport Customer Service Agent /

Baggage Service Agent

Dec 2017 - Jul 2018

Emirates Airlines / Hallmark Aviation, Queens, NY

Facilitated seamless check-in procedures, generated itineraries, and Salvatore

Date of birth

April 11, 1983

Place of birth

Brooklyn New York

Driver's license

New York

Gender

Male

Nationality

Italian American

Skills

Amadeus

cargo containers

MS Office

MS Windows

adaptability

Friendly Demeanor

Energetic

Enthusiastic

Problem Solver

proactive

results-driven

managed baggage services for flights.

Apprentice Iron Worker May 2017 - Nov 2017

FJM FERRO INC., Brooklyn, NY

Acquired comprehensive experience as an apprentice iron worker, contributing to the successful execution of various projects. Office Manager Jan 2017 - Oct 2017

NYNJ Trucking, Freehold, NJ

Oversaw the streamlined functioning of office operations for a prominent trucking company.

Swimming Pool Technician / Shift

Supervisor

Apr 2012 - Nov 2016

Clear Water Pools LLC, New Egypt, NJ

Provided oversight for swimming pool maintenance and installations, ensuring operational excellence.

Longshoreman, Checker, Tallyman, Clerk Oct 2002 - Nov 2011 ILA Local 1 - Checkers, Newark, NJ

Managed cargo containers, supervised cargo placement, and handled truck driver credentialing.

Korean Jul 2024 - Present

Swissport USA, Jamaica

Koren Airlines Customers Service Agent.

Check-In Agent, Arrivals Departure Agent Gate Agent Airlines Customer Service

Agent

Customer Service Agent

Languages

English

Italian

Hobbies

Fishing

Running

Playing Softball and

Baseball

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