North Carolina Customer Service

Chelsea Madison

**** ********** *****

Greensboro, NC

***************@*****.***

Contact Number: 919-***-****

Summary:

● Excellent ability to maintain daily operations with little to no supervision.

● Professional individual with strong leadership in coordinating a variety of tasks with successful, strategic execution.

● Experienced at working both independently and in a team-oriented environment, can conform to shifting priorities, demands, and timelines

● Energetic individual with excellent oral and written communication skills.

● Stellar customer service skills.

Skills:

● Microsoft Office Suite including MS Word, MS Excel, MS Outlook, MS PowerPoint Education:

● Livingstone College

● Salisbury, North Carolina – General Ed Courses 2012-2015

● Wake Technical Community College 2015-2017

● Raleigh, North Carolina-Liberal Arts

● Hillside New Tech High School

● Durham, North Carolina – Diploma June 2012

Experience:

● Cashier/Hudson News Group Raleigh, NC (09-2015-03/2016) Greeted customers entering establishment

Worked independently

Issued receipts,refunds, and change with orders

● Deli Asso. Food Lion Morrisville, NC (03-201*-**-****) Greeted customers entering deli

Prepared hot & cold foods

Sliced & weighed meats/cheeses

Worked in team setting

Washed dishes/cleaned entire deli

Recruiter/American Income Life Insurance Raleigh, NC (04/2017-08/2017) o Responsible for making several outbound calls to several different customers o Scheduling interviews for managers

o Keeping track of the number of calls I make to make sure I meet quota for the day o Transferred several calls and left voicemails to potential hires

Alorica Greensboro, NC (2023-now)

o Managing customer’s online savings accounts and certificate of deposit o Answered incoming calls from customers

o Answered questions regarding customers accounts and inquiries on the financial institutions

o Transferred customer’s to their respective departments if I could no longer offer assistance

o Moved customer’s money to different bank accounts within the institution and to their other linked personal banks

o Opened and closed accounts for new and old customers

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