Admin Clerk Financial Administrator
Resume:
@
O
,
PAMELA JAMDA
******.*******@*****.***
** ******* ****** ******** **** Elizabeth 6201
Dear HR officer
I am writing to express my interest in Financial Administrator position in your organization. I believe my skills and experience make me a strongest candidate for this role. I have successfully completed short course in Office admin and Receptionist. I'm currently working as a EPWP admin clerk on a contract at Nelson Mandela Bay Municipality. My contract is ending on 31 July 2024.I believe my academic background, work experience, computer knowledge have provided me with the credentials needed to thrive as a Financial Administrator.
My key attributes and competencies include good communication skills and organizing skills. Ability to type 45wpm. Ability to give attention to detail. Ability to work under pressure and meet deadlines. My duties include providing administrative duties, secretarial and reception. Implements and maintains filing procedures in the sub directorate associated with controlling documents and correspondence flow,storage,retrieval of files in accordance with laid down procedural instructions guidelines. Provides clerical service to planning and development section and attends to specific office support/clerical activities in respect of distribution of documentation, in order to ensure an efficient service is made available and, customer needs are professionally attended to in accordance with laid down services delivery standards and departmental goals.
I would appreciate the opportunity to be interviewed for the above position. I am willing to relocate. Please find my enclosed resume for your review. I can be reached via phone or email. I enthusiastically look forward to hearing from you soon.
Thank you for your time and consideration.
Kind regards
Pamela Jamda
01/06/2022
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31/07/2024
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization.
EXPERIENCE
Nelson Mandela Bay Municipality
Admin clerk
I'm currently working on a contract under the EPWP program- Electrical Training center- Electricity&Energy Directorate- Munelek building
Duties:
* Provide general office support and attend to clerical activities relating to the updating of students skills audit and data capturing on the system
* Attend to queries/complaints to ensure instructions are complied with and customer service standards maintained
* Record keeping of documents
* Handle student registrations and capture student details for records and certificates
* Ensure high levels of student satisfaction through prompt assistance and resolution of issues
* Maintain quality standards for student Portfolios of Evidence (POE) and institutional policies
* Upload student information onto system for easy access and tracking
* Print and distribute learner materials as required
* Report writing: prepare monthly reports and conduct asset counts as part of routine administrative tasks
* Support management with daily administrative tasks
* Plan meetings and take detailed minutes
* Excellent time management skills and ability to multi-task and prioritize work
* Answer phone calls, provide information to callers or connect callers to appropriate people
* Schedule appointments and update calendar
* Compose and type regular correspondence, like reports, minutes, invitations, and informative material
* Develop and maintain a filing system
* Greet and provide general support to visitors
* Proficiency and hand-on experience in and with MS Office
* Working knowledge of Office equipment, like printers, laminator and fax machines
@
O
,
PAMELA JAMDA
Contact
******.*******@*****.***
13 Lathile street KwaDwesi Port Eli
zabeth 6201
Skills
Communication Organizing
Attention to detail Ability to work
under pressure and meet
deadlines Time management
Customer service Financial skills
Documentation skills Ability to
type 45wpm
80%
Administrative skills,
communication skills, minutes
taking, good computer skills ( MS
Word,Excel, PowerPoint, Internet,
Email), Events coordination,
General office administration,
Document and File management,
Planning and organizing skills
80%
Personal attributes: Good
Interpersonal skills, Initiative
skills, Ability to work with teams,
Ability to interact with people,
Ability to multi-task
80%
Competency Knowledge:
Knowledge and understanding of
the company policies and
procedures. Clear understanding
of office administration activities
80%
03/02/2020
-
28/02/2022
01/08/2018
-
30/06/2019
Bayworld museum (Department of Sports, Recreation, Arts and Culture) Cashier/Receptionist reliever
I was working as a reliever for 2yrs contract
Duties:
* Answer calls and switchboard operator
* Welcoming customers and creating membership cards
* Selling tickets manually
* Provide administrative duties, secretarial and reception
* Collect cash,credit cards payments from customers
* Make change accurately and efficiently
* Issue receipts to customers
* Deal with returns and refunds as necessary
* Maintain cash control over register drawer and verify amounts are correct
* Answer customers questions as they arise
* Calculate customers bills thru cash register ringing
* Customer service
* Management and administration of Petty cash
* The recording and allocation of monies
Finbond mutual Bank (Supreme Finance)
Branch consultant
Duties:
* Process and check all contracts captured on the system and debit orders
* Serves customers by completing account transactions
* Provides account services to customers by receiving deposits for loan payments
* Cross sell bank products by answering enquiries, informing customers of new services and promotions
* Record and receive invoices
* Validate and capture invoices paid
* Bank reconciliation statement
* Handle all follow ups
and processes. Knowledge and
understanding of the public
service regulations. Basic
knowledge and understanding of
the Public Finance Management
Act.
01/09/2016
-
28/03/2018
Telkom (WNS)
Billing Senior Associate - Billing department
Duties:
* Customer service
* Process client accounts
* Data input and scanning of documents
* Basic accounting procedures in order to fix billing of clients accounts
* Answer incoming calls, respond to emails & resolve customer requests
* Deal with irate customers
* Identify and escalate issues to the superior
* Provide product and service information to customers
* Document all call information according to standard operating procedures
* Follow up on clients accounts
* Collect on overdue accounts
* Updated the work in progress daily with customer feedback
* Send out monthly and reminder statements to customers
* Assist with customer queries on ERP system
* Update customer information as required on ERP system
* Escalate risk / bad debt customers to management
* Manage the suspension process with sales and support team
* Prepare and process monthly daily customer invoicing and provide billing updates to the supervisor
* Accurately process and reconcile all customer billing changes
* Process customer voice reporting and billing from Portal
* Perform ad hoc account receivable and billing
01/12/2015
-
01/03/2016
01/03/2013
-
01/12/2015
2003
Nelson Mandela Bay Municipality
Customer service clerk- Cashier
Temporary position- Korsten Customer care centre
Duties:
* Identify estimate meter readings
* Utility billing account analysis
* Collecting municipal invoices
* Continuous monitoring to reconcile and ensure accurate municipal billing
* Assist technical teams with documentation and general administration
* Assist customers with electricity bills and enquiries
* Cash handling
* Balance sheet
* Debtors control
* Banking
* Cash receipts
* Record keeping
* Accounting procedures
Mutual financial analyst
Call centre agent
Duties:
* Supervise call centre agents- Team leader
* Call prospects for insurance
* Market products and services
* Escalate issues to the senior
* Deal with irate customers
* Negotiate and convince clients
* Meet deadlines and avoid any unclaimed benefits
* Ethical behavior and focused, work according to standard operating procedures
EDUCATION
Nelson Mandela University
ND Cost and Management Accounting
Incomplete
PROJECTS
Short course- Office Administration Fundamentals
Course coverage:
* Introduction to Office administration
* Communication- basics
* Technology in the workplace
* Professional Office conduct
* Time management
* Minutes recording
* Event coordinating procedures
* Telephone etiquette
Short course- Professional Receptionist
Course coverage:
* The important role you play in the organization
* Communication skills
* Factors that determine your professional image
* Proper telephone skills
* Use of computers in the workplace
* Stress management
* Understand the challenges and processes of effective communication TEFL certificate
Teaching English online
Plan and prepare for meetings certificate
Recording of Minutes
REFERENCE
Carlene Du Randt - Bayworld museum
HR practitioner
**@**************.**.**
Farrly Smith - Supreme Finance
Manager
*********@**************.**.**
Rene Meyer - Nelson Mandela Bay Municipality
Office coordinator
******@************.***.**
ADDITIONAL INFORMATION
Office administrator tasks:
* Secretarial support: Manage the Director's diary, Director kept informed of all engagements in their diary. Handle incoming calls, all incoming calls screened and managed according to the Director's requirements. Record messages accurately and timeously. Respond to queries by providing the required information. Maintain internal and external stakeholders relationships. Stakeholders satisfied with the level of service and support received. Provide Secretarial support for the Director's meetings ( take minutes, agenda, etc.) in consideration of urgent core tasks Secretariat support provided.
* Administrative support: Edit and format submissions, memos, and other documents on behalf of the Director. Maintain workflow and filing system electronically and manually. Easily accessible documents. Respond to queries by providing the required information. Track progress of actions, issue reminders and provide feedback to the Director. Ensure that applicable processes ( policies and procedures) are adhered about outgoing and incoming submissions. Prepare packs for all meetings/ workshops that the Director attends. Documents for the meetings forwarded to the officials 2days before the meeting or as required. Organize Directorates meetings ( including logistics) and draft minutes and support the Director with external meetings.
* Logistical support: Arrange traveling and accommodation for Director. Travel booking finalized 2days before traveling. Process traveling and subsistence claims accurately and timeously
* Financial administration support: Monitor unit cash flow and capture expenses in the commitment register. Arrange Petty cash and ensure compliance with relevant processes ( eg. Submit receipts and change to finance). Petty cash arrangement with approval from the Director.
Contact this candidate