Customer Service Store Manager

Tammy Serrano

Mobile: 209-***-****

*****.*********@*****.***

Professional Summary:

Motivated Manager with more than 10 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. A hardworking and reliable Manager focused on going above and beyond to support team and serve customers. Trained in all aspects of retail and offering top-notch knowledge. Motivated to continue to learn and grow as a dedicated, loyal employee. Strong leadership abilities with attention to details, professional individual looking to obtain a position within a dynamic organization where my experience and abilities will bring consistent profitability to the company. Dependable, reliable, and punctual employee willing to work overtime when needed. QUALIFCATIONS Highlights:

• Performance Evaluations

• Merchandising oversight

• Staff management

• Store presentation

• Cash management

• Employee training

• Problem-solving

• Retail operations

• Cash handling and security

• Customer service

• Data management

WORK HISTORY:

Bevmo July 2021 - Aug2023

Stockton, CA

General Retail Sales Manager: Built relationships with vendors and monitored supply chain to spot and correct deficiencies. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. Supported back-office procedures, including hiring and employment processes. Monitored and adjusted staff schedules based on business requirements. Managed performance of team members by conducting performance appraisals and recommending promotions. Operated and trained employees on proper and efficient POS system functions. Trained and mentored staff members in customer service, cash handling, and company policies.

Pilot Flying J Aug 2015 – July 2021

Lodi, CA

General Service Manager: I was responsible for managing the day-to-day operations of the company’s sales department, managed my team of salespeople and I ensured that everyone was working towards the same goals. I was responsible for sales and creating a high- performance and successful sales team. I made sure my team delivered the best customer service, made sure we built relationships with vendors and monitored the supply chain.

Pilot Flying J Aug 2013 – Aug 2015

Lodi, CA

Retail Sales Service: Completed assigned tasks with little or no supervision. Greeted customers, often by name, and created a welcoming environment. Implemented resets for new merchandise, including preparing clearance sections, changing signage, and implementing end caps to move overstocks. Reviewed profit and loss statements to identify new marketing and promotional opportunities. Oversaw visual merchandising and displays to appeal to shoppers. Checked departments regularly for branding, merchandising, and restocking standards and corrected problems. Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies.

Lowe’s March 2006 – Aug 2013

Modesto, CA

Department Manager: Trained employees in department policies and procedures, as well as sales techniques and customer service strategies. Resolved escalated issues with positive approach, persuasive communication skills, and effective conflict management strategies. Taught employees to provide prompt and courteous service and how to handle many situations without input. Supervised day-to-day employee activities and assigned department functions, including setting assignments and coordinating schedules. Stocked, rotated, and marked products to maintain displays and promote sales. Interviewed, hired, and trained all employees and scheduled work hours. Oversaw day-to-day operations and special projects in fast-paced setting. References Available Upon Request

Contact this candidate