Medical Assistant Office

I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development.

Skills

Interpersonal Communication

Human Resource Management

Business Operations of the Medical Office

Medical Billing Health Insurance and Health

Billing and Coding using CPT, HCPCS, ICD-10

Work History

Eagle Crest Assisted Living Villa- Current

PCA- Personal Care Assistant

General day to day care of residents in an assisted living villa

Assist residents with showering

Assist in the dining room

Documentation of care

Podiatry Associates of Texas, WIOA Training

Part of a 10-week training program that gives practical work experience in a medical office. Trained in the following.

registration of new patients, insurance verification and eligibility, referrals management, scheduling,

health history, Xray patients, used laser for pain and fungus, set procedure trays

Check-in/out, Payments Posting, Cash Drawer reconciliation, room cleaning and stocking, sterilization of tools, marketing response, performed duties as assigned

Alorica, Inc. Virtual/Work for Home,

A remote Customer Service Representative with each of the 3 following clients. Earned a monthly attendance bonus and Team Mentor on all the following projects...

Gainwell Technologies, (WFH) Feb. 2022 until Sept. 2022,

Operates as a health care company assisting with Idaho’s State Medicaid program.

2 years of experience working in the healthcare or medical industry. Working with patients and providers.

Assisted providers with Benefits, Authorizations, CPT codes, Modifiers, and home healthcare visits

Able to connect or leverage an approved high-speed Internet service; Fiber or Cable connection is required in a telecommuting environment due to quality of network connection.

Wisconsin Unemployment Insurance (WFH) Dec. 2020, until Feb. 2022

Unemployment Insurance Benefits during COVID-19

Assisted clients with calls about Unemployment Insurance. How to file for benefits and assist with navigating the portal and resolving issues with benefits.

As a part of Team Alorica, helping our clients by addressing their customers' concerns, providing support, and resolving issues.

Maintain and update customer information.

Benefeds, (WFH) Oct. 2020 until Dec 2020 Military and Federal Civilian Health Insurance Benefits.

Assisted with signing up for Health Insurance benefits.

Assist customers with issues and concerns they are experiencing during the use of the product and/or service.

Document call-related information for auditing and reporting purposes.

Ability to navigate dual monitors and multiple applications.

Things Remembered, DBA Enesco (COVID 19 layoff), Fort Worth, TX

Served as the Store Manager of a Retail Engraving/Personalization Retail Store.

Named Best of Best in Things Remembered for three years in a row (Top 8 or higher in 650 stores) 16% growth each year, while maintaining number one in KPI's (Rewards Card, PWP and GPT)

Managed the day-to-day Retail sales of an engraving/personalization/gift business.

Responsible for achieving sales and KPI goals and managing 26 employees. Analyzed and understood financial goals/reports and tracked individual & store results.

Interview, hire & train sales staff to company guidelines. Supervised and set sales goals for teammates engaged in customer service, engraving, inventory and reconciling cash and sales receipts.

Educational History

University of Texas Arlington (UTA) Health Careers Institute (HCI)

Completed a Medical Billing and Coding/ Medical Administrative Assistant Course, August 29th, 2023. Top in my class and I received a 95% on class final and high scores in Certification exams.

Certified Medical Administrative Assistant (CMAA),

Certified Billing and Coding Specialist (CBCS).

Southeastern Oklahoma State University, Durant, OK. Finished Junior. Areas of study were Journalism, Art, and Photography

Bennington High School, Bennington, OK. Graduated

Additional Information

Honorable Discharge from the Oklahoma Army National Guard.

President of Toastmasters Club in Durant, Oklahoma a Professional Public Speaking Club

Adjutant for the Young Marine Program in Springtown, Texas

Numerous awards in Leadership roles

Women Crafting with a Purpose- A group of ladies that create sewn goods for charities. Hospital fitted sheets for NICU, Heart monitor cross shoulder bag, Dress A Girl, Linus Blankets, Stockings for Seniors, Totes and Blankets for homeless.

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