Customer Service Data Entry

Gaston, SC ***** 803-***-**** ********@*****.***

SHANTEACHIA QUATTLEBAUM

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to obtain a professional career in Customer Service.

PROFESSIONAL

SUMMARY

SKILLS ● Customer Support

● Account Management

● Data Entry

● Leadership

● Call Management

● Technical Support

● Inventory Management

● Sales Expertise

SHIPPING AND RECEIVING COORDINATOR 01/2016 to Current Home Depot Distribution Center, West Columbia, SC

LEAD STORE ASSOCIATE 02/2012 to 06/2016

Walmart, Greenville, SC

WORK HISTORY

Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.

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Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.

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Streamlined shipping processes by implementing efficient organizational systems, reducing order processing time.

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Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

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Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.

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● Processed returns and exchanges efficiently, adhering to company policies and procedures. Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.

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Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.

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Airport High School, West Columbia, SC

High School Diploma, 05/2003

EDUCATION

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