Services Representative Office
Resume:
CONTACT
Name: Waid ALARAPE
Phone: +1-682-***-****
Email: *********@*****.***
Location: Dallas, Texas 75254
PROFILE
Experienced Office Representative having educational background in finance and years of working experience in the financial sector including banking, insurance and mortgage institutions. With the ability to maintain excellent client relationship, enhance customers satisfaction, and improve Company’s profitability through effective and proactive marketing of services.
WORK EXPERIENCE
March 2022 – Aug. 2024
Excelle Financial, Dallas Texas
Office Representative
Established customer relationships and follow up with customers and prospective customers.
Managed the front office and coordinate business operations.
Provided prompt, accurate, and friendly customer service.
Attended to customers enquiries regarding the Company’s services.
Assisted potential and current customers with questions regarding the various services of the Company.
Created and maintained customer’s database using.
Managed and responded to all correspondence and inquiries from customers.
Prepared end of month reports.
Acted as Secretary during Management meetings.
Aug. 2019 – Jan. 2022
XENET Technology, Dallas Texas
Account Payable Analyst
Accurately matched up client purchase orders with the associated invoices or credit memos.
Prioritized invoices according to discount, vendors and payment terms.
Liaised with suppliers to resolve discrepancies in invoices that do not match with Purchases Orders.
Created Credit and Debit Memos.
Reviewed all invoices for appropriate documentation and approval prior to payment.
Worked closely with sales and finance departments to ensure that new credit accounts met company criteria
Created and maintained supplier database using invoices submitted by them.
Managed and responded to all correspondence and inquiries from customers and vendors.
Proficiency in reducing billing errors and discrepancies.
Invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Managed and responded to all correspondence and inquiries from vendors.
Sept. 2014 – Nov. 2017
The Chartered Institute of Bankers, Lagos Nigeria
Regional Manager, Southwest Nigeria
The Chartered Institute of Bankers of Nigeria is the umbrella professional body for banks and bankers in Nigeria. Summarized achievements/responsibilities include:
Responsible for the day-to-day operations of the Institute in the Southwest region of Nigeria, and maintained strong relationship with all stakeholders.
Coordinated the planning, development and implementation of various program of the Institute at the region.
Identified weaknesses and ensured effectiveness of controls through evaluation of information technology infrastructure, policies and operations.
Identified risks and non-conformity issues and made necessary recommendations to Senior Management.
Improved ethical standards among banks/banking officers at the Southwest region by serving as the representative of the Ethics and Professionalism Division of the Institute.
Upgraded compliance with the Central Bank and NDIC regulations through collaboration and continuous communication with Compliance Officers/HR department of banks at the region.
Ensured the Institute’s compliant with various laws, rules and regulations through periodic internal reviews.
June 2012 – Aug. 2014
Assistant Manager, Enterprise Risk Management
Skye Bank, Lagos, Nigeria
Participated actively in the enterprise-wide risk assessments process in the Bank.
Compiled and monitored key risk indicators.
Worked with business units in developing action plans to remediate outcomes of their risk assessments.
Provided guidelines to business units, addressing risk questions.
Monitored business units, and bank-wide compliance with central bank policies, other industry regulations etc.
EXPERTISE/SKILLS
Effective Communication.
Excellent Customer services.
Attention to details.
Excellent skill in Microsoft Word, PowerPoint and Excel using formulars.
Collaboration/Team work.
CERTIFICATION
Certified Information Systems Auditor (CISA) Sept. 2018
EDUCATION
Post Graduate, Data Science &Business Analytics, University of Texas at Austin Aug. 2021
MS, Business Administration - University of Lagos, Nigeria Sept. 2011
BS, Banking & Finance - Ogun State University, Nigeria. (Now Olabisi Onabanjo University)
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