Customer Care Agent Service

SAVITHA J

email: *******@*****.***

Mobile : 096********

OBEJECTIVE:

To work for an organization that provides me opportunity to apply my acquired knowledge for a creative purpose thus derives Job-Satisfaction and Growth.

WORK EXPERIENCE:

Company: Max Life Insurance Company Ltd

Designation: Senior Manager Learning & Development

Duration: Apr 2012 –April 2017

Responsibilities:

ØPrelicencing Training and development program for Agency channel

ØHandling 2 years training program – Career School for Agent Advisors

ØVarious skill building sessions to Advisors enabling them to be independent Professional.

ØAdherence to ISO process for record maintenance and other regulatory regulations.

ØActivisation drive and ensuring them to be YTD active.

ØAlignment of goals to Office Plan and achievement of the same

Achievements :

ØAchieved Krantiveer award 100% OND Activation from Agency Training Head.

ØTopper in the Region in JFM with Highest case rate in M0 & M1

ØWinner of MaxLife prestigious National Award "Executive Council " - 2012-2013 and qualified for International Recognition at Phuket, Thailand

ØAchiever of Annual Award in Product Diversification Vector for the year 2013

Company: AEGON Religare Life Insurance Company Pvt Limited

Designation: Asst.Training Manager- Chennai

Duration: June 2011 – April 2012.

Responsibilities:

ØBusiness Managers – Induction Program at Branch Level

ØLife Advisors Induction Program (AIP – Advisor Induction Program)

ØGoal Setting and Financial Planning – demonstration to all BM,s and Life Advisors

ØWeekly Knowledge Session to Business Managers and Life Advisors (Gurukul Sessions)

ØEvaluation of performance of Advisors on weekly basis and feedback on the same

ØEmphasis on knowledge, training on various products, financial goal and improvement of the skill.

ØStrict adherence to the process of IRDA and compliance of management requisition.

Achievements:

Overall Pass percentage in New Syllabus – 100% in PAN INDIA

Company: ING Life Insurance Company Pvt Limited

Designation: Deputy Manager – Sales Training - Vellore & Thiruvannamalai.

Duration: August 2009 –June 2011

Responsibilities:

ØTraining Delivery, Training Evaluation & Feedback

ØHandling all training related responsibilities in the Branch Level

ØOrganize and Conduct various skill building and process training for the field sales force.

ØAdherence to ISO process for record maintenance and other regulatory regulations.

ØResponsible for monitoring Sales Performance and organize trainings to improve the performance

ØMapping performance of new Advisors, Enabling new advisors to achieve RISING STAR in the month of Coding.

ØEnabling the branch to have higher Activation of Life Advisors.

ØNeed based Training- in discussion with Branch Manager/Area Training Manager.

Achievements:

Ø315 Advisors coded in both the locations since August 2009

ØAppear to Pass percentage is 91%.

ØHave created 35 Rising Star in both the locations together.

Ø90% average on M1 Activation.

ØHave trained 38 Sales Managers

ØJan 2011 – topped pan India with highest coding 42 nos -Vellore & Thiruvannamalai location.

ØAchieved Coding budget 233% in Jan 2011 – Vellore

Company: Amsure Insurance Agency (Corporate agent of Max NewYork Life Insurance)

Designation: Insurance Trainer, Vellore & Kanchipuram

Duration: January 2009 – Aug 2009

Responsibilities:

ØHandling the big team and educate them in insurance basics.

ØInsurance Products training to Amway distributors.

ØMotivational trainings to ABO’s (Amway Business owners)

ØMaintenance of clients data base.

ØCustomer relationship management.

Company: Reliance Life Insurance Ltd [TPD Channel]

Designation: Personal Financial Consultant in Reliance Web world, Vellore

Duration: December 2007 – Jan 2009

Responsibilities:

·Identifying client’s need and suggesting financial products based on client profile.

·Generating of new clients enquiries and servicing existing clients.

·Maintaining key account of client reports and updating MIS

·Maintaining clients portfolio and advising them on their returns.

·Aggressive follow-up on targets.

Achievements:

·Achieved best performance reward on JFM ‘ 08

Company: HCL INFOSYSTEMS LTD., Puducherry.

Designation: Executive – Customer Relations

Period: July 2006 till Dec 2007

My role includes customer interactions and facilitation

§Inter-departmental correspondence & Coordination viz, Admin, IE, and Facilities, to facilitate & Pre Dispatch Inspection.

§Arranging and organizing for client inspection, A++ Visitors (COO, CEO, DGM, and other senior Govt Officials).

§Organizing and coordinating for Plant Visit.

§Team Member in 5S Training Team. Conducting various training for Apprentices and on job trainees

Achievements:

·Best 5s training Coordinator.

Education Credentials

Graduation: B.Com (Bachelor of Commerce) – 2003 Madras University

Muthurangam Govt. Arts College, Vellore.

Achievements: Awarded General Proficiency in B.Com (Dept. Topper)

Technical: English Senior Grade Typewriting (Dept of Technical Education)

Software Skills

ØTally 6.3 Graduates (Insys Info School)

ØDCA- Diploma in Computer Application

Personal Strength

§Efficient team handling, willing to learn & improve

§Humble & respectful by nature, hardworking, optimistic

§I consider teamwork, sincerity of purpose, diligence, readiness for hard work and that ability to get along with people as my strengths.

§I always strive hard to display these qualities in my personal as well as my professional life.

Languages Known

·Tamil, English, Telugu

Personal Details

Father’s Name - G. Jeevaraj

D.O.B - 25.09.1980

Permanent Address - No. 49/16, Kuppanna Street,

Pichanoor, Gudiyatham

Vellore District - 632601

Tamil Nadu.

Residential address - No.21A, first street, T.nagar,

Sowripalayam pirivu,

Coimbatore

Passport Details : Passport no - L 3051701

Expiry date - 29/08/2023

Declaration:

I hereby declare above mentioned details are true to my knowledge and belief.

Regards

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