Network Infrastructure Technical Support
Resume:
Pahrump, NV *****
W: *********@*****.***
Skills
●Operating Systems: Windows 95, 98, Me, 2000 Administrator, XP Home and Pro, 7, 8, 10, 11 Home and Pro
Server 2000, 2003 SBS and R2, 2008 and R2, 2012 standard, 2012 R2, 2016, 2019, 2022, VMWare and Hyper-V, NAS
●Network
TCP/IP, SNMP 6+ yrs, DHCP 10+ yrs, 802.11 A/b/g/n/AC, VPN
●Routers
Cisco, Ubiquiti, SonicWall, Fortigate, Netgear, Linksys, Asus
●Network Switches
Cisco Switches 2960, 3560
Ubiquiti, Netgear, HP
●Wireless
Cisco Wireless Access Points 1131, 1231, Ubiquiti,
●Printers
Ricoh, Kyocera, Sharp, Brother and HP MFC
●NVR's and DVR's
●Cloud
Office 365, Google Business, Microsoft Azur
●Server Services and Protocols:
Active Directory, Group Policies, Backup Services, File and Storage, Print Services, Remote Services
●Cabling - Network and Phone Systems
Awards and Certifications
MCSE (In Progress)
Certified Digium Technician
NEY Award for military service in support of Operation Southern Watch and Operation Enduring Freedom, U.S. Navy Operations Specialist
Eduardo
Maciel
Professional Summary
I am an IT Professional with over 15 years of experience in network infrastructure, system administration and technical support. Known for delivering cost-effective solutions, I specialize complex IT environments and leading teams to success.
Experience
The I.T. Guy, LLC. Las Vegas, NV
January 2016 - March 2024
I.T. Manager
●Managed a team of 10, improving team efficiency and improving project times by 25%.
●Developed and executed disaster recovery plans, reducing client downtime by 50%.
●Led the design and implementation of network infrastructure for diverse clients improving system reliability by 30%.
●Setup and configure network, plan and implement network infrastructure, create budgets for clients network, maintaining network hardware, software and protocols
●Create recovery plan to maintain downtime to the minimal for different clients network infrastructure
●Train IT department on software/hardware for each individual client
●Test and recommend hardware/software upgrades for clients to keep company running at a cost effective rate as well as to keep up with current software dependencies
●Meet with different vendors/clients to make sure we have the latest hardware/software implemented
●Create documentation for each client/department policies and procedures
●Design, implement, configure and setup network for new and existing companies
●Meet with partners/board for network updated on a weekly basis for updates
●Install, maintain, analyze, troubleshoot, and repair computer systems, MFC printers, hardware and computer peripherals
●Troubleshoot and resolve technical issues remotely and onsite
●Document, maintain, upgrade or replace hardware and software systems, as well as testing of new hardware such as waps, routers and pc hardware and server
●Support and maintain user account information including rights, security and systems groups using Active Directory and Group Policy
●Perform appropriate and timely investigation, research and issue resolution
●Local area network (LAN, VLANS) administration functions
●Troubleshooting and resolution of hardware, software and network related problems
●Liaison with hardware, software and IT services vendors for support of Client systems
●Troubleshoot network performance issues and create and maintain a disaster recovery plan
●Ability to identify, troubleshoot and resolve technical problems involving PC software and hardware, local area network hardware, printers, and scanners
●Knowledge of PC hardware, MPC printers, Windows Server 2000, Windows Server 2003, Windows Server 2008 and R2, Windows Server 2012 and R2, 2016, 2019, 2022, SBS, Microsoft Exchange Server 2010, XP, Vista, Windows 7, Windows 8 and 8.1, 10, 11 and MS Office Suite, Office 365 and exchange
●Knowledge and understanding of TCP/IP, 802.11 a/b/g/n/ac, email clients, such as Outlook, Outlook Express, etc
●Printer, scanner and other peripherals troubleshooting skills
●Experience providing remote support via MSP software (Atera, Connectwise)
●Configuration of new Ricoh, Sharp, Kyocera printers and network setup
●Experience with IP-PBX, Terminal Server, server, load balancing server, HDD image deployment
●Managed sensitive and critical client information
●Identified and assessed customer needs to offer technical solutions
●Setup and configure cisco 2960x switches as well as routers, Setup and deploy VOIP Phones on network vlan's, setup VMware and Microsoft Hyper-V.
●Experience with a wide varieties of NVR's and DVR's
Silver State Health Services Las Vegas, NV
January 2020 - November 2023
Lead IT Support
●Excellent verbal and written communication skills
●Organization and time-management skills
●Multitasking skills
●Ability to manage large budgets of $1M effectively
●Knowledge of latest technological advances that could benefit company
●Knowledge of all functions and roles within IT department
●Knowledge of best information security practices
●Excellent leadership skills
●Ability to meet deadlines under pressure.
●Migration from cpanel to Office 365
●Migration from Server 2012 R2 to 2022 Server
●New building setup as well as Lab and Pharmacy setup
●Setup Site to Site VPN's for multiple site with GPO and AD Access
●EMR Support with multiple platforms
TekSystem Las Vegas, NV
December 2017 - December 2020
Consultant
●Worked with TekSystems to setup and upgrade Marriott Hotel server hardware ie Lenovo X3100 server as well as migrate software to new server, worked with Marriott support to complete migration documentation with the allotted time.
LEV Restaurant Group Las Vegas, NV
August 2013 - February 2014
Computer Network Administrator, I.T. Director
●(Responsible for network infrastructure of 29 sites that included Jamba Juice, Coffee Bean, I Love Burger and Lobster Me) Install, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals as well as POS's
●Troubleshoot and resolve technical issues remotely and onsite
●Document, maintain, upgrade and/or replace hardware and software systems, as well as testing of new hardware such as waps, routers and pc hardware
●Support and maintain user account information including rights, security and systems groups
●Perform appropriate and timely investigation, research and issue resolution
●Basic local area network (LAN) administration functions
●Troubleshooting and resolution of hardware, software and network related problems
●Liaison with hardware, software and IT services vendors for support of Client systems
●Troubleshoot network performance issues and create and maintain a disaster recovery plan
●Ability to identify, troubleshoot and resolve technical problems involving PC software and hardware, local area network hardware, printers, and scanners
●Knowledge of PC hardware, Windows Server, SBS, Microsoft Exchange Server, XP, Vista, Windows 7 and MS Office Suite
●Knowledge and understanding of TCP/IP, email clients, such as Outlook, Outlook Express, etc
●Printer, scanner and other peripherals troubleshooting skills
●Experience providing remote support
●Experience with IP-PBX, Terminal Server, server, load balancing server, HDD image deployment
●Managed sensitive and critical client information
●Identified and assess customer needs to offer technical solutions.
Falcon Technology Las Vegas, NV
April 2010 - August 2013
System Engineer, IT Support
●AllScripts technician, Install, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
●Troubleshoot and resolve technical issues remotely and onsite
●Document, maintain, upgrade or replace hardware and software systems, as well as testing of new hardware such as waps, routers and pc hardware
●Support and maintain user account information including rights, security and systems groups
●Perform appropriate and timely investigation, research and issue resolution
●Basic local area network (LAN) administration functions
●Troubleshooting and resolution of hardware, software and network related problems
●Liaison with hardware, software and IT services vendors for support of Client systems
●Education and training of Client in the use of systems
●Troubleshoot network performance issues and create and maintain a disaster recovery plan
●Ability to identify, troubleshoot and resolve technical problems involving PC software and hardware, local area network hardware, printers, and scanners
●Knowledge of PC hardware, Windows Server, SBS, Microsoft Exchange Server, XP, Vista, Windows 7 and MS Office Suite
●Knowledge and understanding of TCP/IP, email clients, such as Outlook, Outlook Express, etc
●Printer, scanner and other peripherals troubleshooting skills
●Experience providing remote support
●Experience with IP-PBX, Terminal Server, server, load balancing server, HDD image deployment
●Managed sensitive and critical client information
●Identified and assess customer needs to offer technical solutions.
Clearwire Las Vegas, NV
August 2009 - February 2010
Commissioning Officer, Site Commissioning Specialist
●Approval of all sites new to the Clearwire network
●Configuration of Foundry and World Wide Packets Switches as well as microwaves such as Dragon Wave, Ceragon and Point to Point, and Orthogon.
Clark County School District Las Vegas, NV
June 2009 - August 2009
Network Engineer, I.T. Specialist
●Installation of Foundry Wireless Access Points for various schools in Clark County as a contract worker.
Datanamics Inc Henderson, NV
October 2007 - March 2009
Network Engineer, I.T. Specialist
●Implemented installations of networks for various Hotels such as Hilton Garden, Hampton Inn, Hilton Resort, Embassy Suites
●Worked with various equipment such as Nomadix, Cisco Switches 2960, 3560 Wireless Access Points 1131, 1231 creating configurations and installing all equipment for the hotels, including remediation's of hotels.
Yuma Pros Yuma, AZ
November 2006 - August 2007
Computer Network Engineer, I.T. Specialist
●Hardware - Cabling (Cat 5, Cat 5E, Cat 6) Network Topology, Netopia, Linksys – wireless routers, wireless access points, cable/dsl routers, vpn routers, hubs, Ethernet switches, D-Link - wireless routers, routers, hubs, Ethernet switches, Vonage, Home and Business Computer Repair and Service – motherboards, NIC cards, video (agp and pci) cards, Software – Windows 98, 2000 Pro, Advanced, Windows XP Home and Pro, Windows 2003 Server, Office 2000, XP, 2003, VPN
Integrated Network Systems and Services Las Vegas, NV
April 2005 - October 2006
Computer Network Administrator, I.T. Manager
●Cabling and computer maintenance, Hardware - Cabling (Cat 5, Cat 5E, Cat 6) Network Topology, Netopia, Linksys, D-Link, Vonage, Home and Business Computer Repair and Service, Software – Windows 98, 2000 Pro, Advanced, Windows XP Home and Pro, Windows 2003 Server, Office 2000, XP, 2003
Education
March 2005
Network Engineer
Computer Education Institute, Henderson, NV
●Computer Networking Administrator and Computer maintenance. Networking Concepts and Topology
●GPA: 3.6
Activities Awards
●Las Vegas Gaming License
●MCSE Windows 2012 R2 Infrastructure Certification (in progress)
●Certified Digium Technician
●NEY Award for military service in support of operation Southern Watch and Operation Enduring Freedom, U.S. Navy Operation Specialist
Language
English and Spanish with read, write and well spoken
Professional References
Pauline Mah - 702-***-****
Marcus Ellis - 702-***-****
Tashia Hairston - 702-***-****
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