Ty'Ronna Brooks-Jack
Fairfield, CA *****
*********@*****.***
Objective
To obtain a position where I can utilize my skills and hardworking ability to benefit my employer in achieving company goals.
Work Experience
Front Office Lead
MindPath Health Psychiatry
October 2023 to August 2024
Greeted patients and scheduled/canceled appointments.
Verified insurance, managed prescription refill requests, and handled EHR tasks.
Managed work logs, faxing, emailing, accounts payable, and copay collections.
Ordered office supplies and managed office mail.
Stocked medication samples and handled electronic filing of documents.
Managed inbound/outbound calls and office opening/closing.
Utilized Microsoft Office, Excel, NextGen software, and 8x8.
Medication Technician
Rockville Terrace Senior Living - Fairfield, CA
May 2023 to June 2023
Administered medication to residents.
Controlled and counted prescribed narcotics.
Maintained chain of custody for narcotics.
Tracked centrally stored medication.
Monitored residents on 72-hour watch following hospital discharge.
Front Desk Data Entry/ Pulling/Returns Associate
VICI Collection, LLC - Fairfield, CA
December 2021 to May 2023
Performed data entry tasks.
Tagged merchandise for shelving in correct numeric locations.
Organized merchandise into numeric order.
Tracked units per bin and recorded data.
Managed up to 26-30 employees’ tracking in Excel, NetSuite, and ShipStation.
Transferred data from paper to computer files/databases using WMS optical scanners.
Created error-free spreadsheets with large datasets.
Verified data accuracy against original documents.
Updated and retrieved data as needed.
Sorted and organized paperwork post-data entry.
Administrative Assistant
Napa Valley College - Napa, CA
August 2018 to August 2022
Managed email and fax communications for students and staff.
Created brochures and assisted with conferences and events.
Prepared travel addendums and monitored attendance, absences, and grading.
Coordinated banquets and graduation ceremonies.
Facilitated communication with HBCUs, universities, and colleges for transfer week.
Conducted fact-checking as required.
Certified Phlebotomy Technician
California Medical Facility for The California Department of Correctional Rehabilitation - Vacaville, CA
April 2016 to May 2016 (Temp. position)
Drew blood specimens and collected urine samples.
Organized patient information alphabetically by dates and last names.
Centrifuged and prepared specimens for lab processing.
Verified patient identities and logged information via Epic.
Stored specimens for pickup by external labs.
Managed and filed medical records.
Patient Service Rep
Sutter Medical Foundation - Fairfield, CA
March 2015 to May 2015
Scheduled and canceled appointments.
Facilitated communication between clinicians and patients.
Managed prescription refill requests.
Covered Solano/Yolo County.
Handled Epic and hard copy medical records.
Medical Assistant/CPT-1
Private Care - Brentwood, CA
January 2011 to February 2015
Provided medical care including insulin and cortisone injections (PRN), blood draws, colostomy bag changes, glaucoma drops administration, dressing changes on amputated limb, oxygen tank changes, and charting in medical files.