Customer Service Data Entry

Dedicated and reliable professional with over * years of experience in customer service within the insurance industry. Proven track record of implementing operational changes and improving digital insurance services. Strong communication, adaptability, and problem-solving skills, with the ability to thrive under pressure. Known for building positive relationships with colleagues at all levels and consistently delivering high performance. ASSEMBLER (CONTRACT EMPLOYEE) — Jabil inc.

June 2024 - Present

RELATIONSHIP OFFICER — Dashen Bank S.C.

February 2023 - January 2024

CUSTOMER SERVICE OFFICER II — Nyala Insurance S.C. August 2011 - February 2023

ELIYAS ZELEKE

NEGATU

Phone 972-***-****

Email *************@*****.***

Address Garland, TX 75043

Strong Computer Skills & Highly Knowledge of

MS- office usage

• • Excel Data entry

• Fast keyboard typing skill Knowledge of Digital Insurance (Mobile Insurance) Claims Processing

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• Driving • Communication and Interpersonal Skills

• Problem-Solving and Critical Thinking

• Assemble security cameras and related accessories, ensuring adherence to quality standards and specifications

• Packaging & Labeling security camera accessories and assembled products

• Construct and assemble boxes for the packaging of security camera accessories Develop and maintain strong relationships with individual and corporate clients, acting as their main point of contact for banking services.

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• Regularly communicate with clients to address inquiries, resolve issues, and enhance customer satisfaction Compiled and analyzed daily, weekly, and monthly reports on branch performance, ensuring accuracy and timely submission to upper management

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• Resolved technical issues and customer concerns related to mobile banking.

• Investigated, evaluated, and processed motor, medical and property insurance claims in a timely manner

• Acted as the first point of contact for claimants, guiding them through the claims process. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MSC IN DIGITAL MARKETING & E-COMMERCE (WITHDRAWAL) CANDIDATE

— Addis Ababa University, College of Business and Economics Addis Ababa, Ethiopia, Expected graduation Jan 2027 BACHELOR OF ARTS IN BUSINESS MANAGEMENT

— Private University

Addis Ababa, Ethiopia, Sep 2017

DIPLOMA IN BANKING AND INSURANCE

— General Wingate College

Addis Ababa, Ethiopia, Sep 2009

Astatekie Leulseged — Nyala Insurance S.C.

Claim Management Executive Officer

Phone Number+251***-***-***

Email **********@****************.***

Solomon Ababu — Ethiopian Reinsurance S.C.

Director,Long-Term Insurance Operations

Phone Number0911-207-392

Email *********@*****.***

Yusuf Teib — Dashen Bank Sc.

Branch Manager

Phone Number+251***-***-***

Charles Cooper — Jabil Inc.

Supervisor

Phone Number+1-214-***-****

I enjoy reading biographies and magazines to stay informed and inspired, and I also volunteer in Sunday school service. Managed claims and played a key role in the digital insurance service department, introducing mobile insurance claims processing

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• Implemented operational changes that improved departmental efficiency and customer satisfaction Reduced claims processing time & Successfully handled over 300 customer queries monthly, ensuring high levels of client satisfaction.

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• Basic Computer Course • General Insurance Training

• Life & Motor Insurance Training • Tabc seller server training certificate Customer Handling & Working Ethics

Certification

• • Cisco Academy Certification

• Cheshire Ethiopia Fundraising Recognition • Ethiopia Red Cross Member EDUCATION

CERTIFICATIONS

REFERENCES

HOBBIES AND INTERESTS

LANGUAGES

Amharic

Native

• English

Advanced

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