Customer Service Support

Alfred J. Elizondo

San Antonio, TX

Cell: 830-***-****

Email: **********@*****.***

Summary of Qualifications:

Highly experienced professional with eleven years of experience in customer support/interactions while managing computer operations, maintenance, troubleshooting, repair, and upgrade of computer & electronics systems. Extensive knowledge of hardware/software installation, configuration, maintenance, testing, diagnosis, upgrade, and repair on a variety of computers, computer operating systems, network systems, and office automation programs for proper operation and functionality. Skills:

Microsoft Office Products

Security Management

Customer Service

Experience:

• Managed the daily operations in the Enterprise helpdesk; oversaw the dispatching of service personnel, and overall customer assistance for communications support.

• Served as the Security Manager & Anti-Terrorism Manger for Communications Flight; implemented security practices/procedures to mitigate potential threats to facility.

• Developed and implemented a remedy for tracking, reporting and follow-up purposes, as well as a personalized service for receiving inquiries and expeditiously resolving or referring them for appropriate resolution.

• Collaborated with business analysts, project leads and IT team to resolve issues and ensuring solutions are viable and consistent.

• Responsible for maintaining and improving computer software and systems for 25 employees; including design and implementation of new computer systems/frameworks.

• Provide support to the end user to diagnose and solve a variety of computer and system problems, including computer hardware, software, operating system, and driver software for specific configurations, as well as application and core service specific problems.

• Provided instruction to customers on preventative maintenance, virus removal and protection, data/password recovery, and operating system and application functionality and usage. Provides Customer Service for products ordered via Air Force Pubs and Forms.

Work History:

SYSTEM ANALYST JULY 2012 – DEC 2019

149th Comptroller Flight, Lackland AFB, TX

MANAGEMENT ASSISTANT & HELP DESK TECHNICIAN JUNE 2001 – JULY 2012 149th Communications Flight, Lackland AFB, TX

Education:

1996 – Memorial High School

1997 – US Navy Basic Military Training

1997 – Certified First Class Swimmer, US Navy

2001 – Work Group Manager Certification

2007 – Client Support Administrator Certification

2015 – AA Paralegal Studies, Community College of the Air Force 2015 – AA Knowledge Operations, Community College of the Air Force

Contact this candidate