Customer Service Representative

Denise Petrovich

●**** FM **** Floresville, TX 78114

830-***-**** ***************@*****.***

Objective:

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 15 years of experience can improve the customer satisfaction.

Experience:

Coffee Corner, LLC • 5/2020 - Present. 1801 Bentwood Dr. Floresville, TX 78114. Current owner and operator. Coordinate all daily sales, ordering, hiring and implementing all policy and procedures. Cash handling and accounting for the company. Take pictures and post all social media marketing information.

Referral Coordinator 05/2016 – 9/2020

Alon Family Health

11503 NW Military Hwy #111 San Antonio, Tx 78231

Contacts and maintains communication with patient and medical specialist offices.

Creates referrals for patients and obtains authorization form insurance companies.

Prior authorization for all prescribed medications.

Clinical Coordinator 02/2015-05/2016 Alon Family Health

Participated in the selection, training, and supervision of all medical assistants.

Implemented goals, objectives, policies and procedures of all operational areas of the clinic.

Preformed all medical assistant duties including: phlebotomy, and front desk assistance.

Lead Medical Assistant 07/2014 – 2/2015 Alon Family Health

Recorded and updated patient information; managed appointment schedules and follow-ups.

Assisted physicians with patient exams and prepared patients for examinations.

Closing Agent 03/2009 - 9/2011 Reliable Land Title

5716 Signal Hill Ct ste a, Milford, OH 45150

Coordinate different types of activities involved in finishing real estate sales deal.

Ensure documents and records are complete and in compliance with real-estate rules.

Check insurance and loan documents to ensure transparency in the deals.

Serve as a custodian and as a neutral party.

Handle paperwork and other work necessary for sale and purchase of real estate properties.

Secure documentation and prepare settlement statement required for sale closing

Shipping Dept. 360 American Title

Work with lenders/banks to create complaint and accurate Closing Disclosures.

Maintain a detailed pipeline of productivity.

Scan and upload Loan File.

Prepare Loan File per investor’s requirements.

Follow up with investor suspense notices and send out items needed.

Skills

Extensive customer service skills

Ability to adapt to constant change

Adept in establishing and maintaining interpersonal and business relationships

Excellent communication and problem-solving skills

References available upon request

Contact this candidate