It Technician Help Desk

Dedicated and loyal worker who is a team player with strong background in IT and insurance looking to continue to grow, learn and share experiences.

EXPERIENCE

Tri City Glass and Door, Appleton WI – IT Technician

2021 - 2024

As IT Technician set up new users in Active Directory and add them to the correct

Internal distribution email groups in MS 365 Admin. Set up users in AutoCAD,

Av aware, Bluebeam, Great Plains, Data Trans (Glass Shop) Win Bid Pro.

Train, troubleshoot all software, hardware, iPhones, IP Desk phones, copiers,

scanners, PC’s, and laptops. Upgrade all software and hardware as necessary. Maintain

software renewals, and licensing and handle all helpdesk requests.

Ademino & Associates, Kimberly, WI — IT Specialist

2005 - 2021

As Administrator set up users in Active Directory and CRM (Applied

Systems). Train, troubleshoot on all software, hardware, phones, copiers,

scanners, PC’s and create user access on all Insurance Company

websites. Upgrade all software and hardware as necessary. Maintain all

software renewals, and licensing. Also maintain all insurance licenses for in

and out of State for the agency and employees.

Due to COVID obtained, purchased, installed, trained and troubleshoot

remote software Splash Top for employees to access PCs from home. Set

up and reviewed security protocols, installing dual factor authentication,

anti phishing email software and regularly test staff and educate on

security protocols. Also reviewed, purchased, trained and installed

encryption software thru Rpost/Rmail/Rsign.

Set up and post on agency social media accounts in FB, Twitter, LinkedIn

and Google Business, and support Ademino Mobile App. Reviewed and

recommended Website upgrade with Forge3. Sell and service insurance customers.

Alta Resources, Neenah, WI — Network Analyst

2002 - 2005

Set up user’s network access, create email profiles and troubleshoot.

problems. Ran cables in new locations and tested.

Alta Resources, Neenah, WI — Help Desk Supervisor

2000- 2002

Trained and managed helpdesk staff of 4 on software/hardware and

troubleshooting problems.

Created Help Desk Ticket System for logging and monitoring problems.

Fort James Paper, Green Bay, WI — Help Desk Technician

1998 - 2000

Took calls from 20,000 users troubleshooting hardware and software issues.

EDUCATION

Carroll University, Waukesha, WI

1981 to 1982

Wrightown H.S. Wrightstown, WI

1977 to 1981

Awards

Elected President of

Independent Insurance

Agents of Dane County for 2

year term 1996 & 1997.

Elected President for WUGAS,

Wisconsin Users Group of

Applied Systems for 2 year

term 1994 & 1995.

Won all expenses paid

Caribbean cruise from AAA in

1987 for highest production in WI.

Kirk Morschauser

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