Executive Director Regulatory Compliance
Resume:
Lisa Hagon
Executive Director/Director of Operations
Contact
McKinney TX 75071
**********@*******.***
Objective
Results-driven Director of Operations with over 20 years of experience in client relationship management, regulatory compliance, and team leadership. Proven expertise in driving profitability, enhancing resident care, and ensuring regulatory adherence. Meticulous, dependable, and strategic professional adept at fostering team collaboration and achieving business goals. Committed to creating enriching environments for residents and delivering exceptional service.
Education
University of California
Riverside CA
BA in Business Administration
Key Skills
Client Relationship Management Consultative Sales
Invoicing and Financial Records Memory Care Management Regulatory Compliance
Resident and Family Relations Sales and Marketing
Staff Management
Team Leadership
Hospitality Management Budgeting
Budget Management
Operating Budget
Profit And Loss (P&L) Management Hospitality Service
Experience
Executive Director Frontier Managment
Ensured quality care and services, promoting positive resident & family relations.
Operated community to ensure profitability by meeting budget & census guidelines.
Directed and monitored all marketing activities.
Provided enrichment programs for residents in various areas.
Complied with all state and federal laws and company regulations.
Oversaw healthcare-related programs and services.
Directed timely and accurate completion of billings and bookkeeping.
Managed community team, including recruiting & performance management.
Monitored sanitation, meal quality, and staff performance.
Implemented a quality assurance program.
Provided a safe environment for residents, staff, and visitors.
Executive Director Mustang Creek
05/2021-12/2022
Managed 90-room building & departments responsible for maintenance.
Maintained building occupancy & managed Assisted Living& Memory Care.
Facilitated resident care conferences and organized resident paperwork.
Ensured financial management and regulatory compliance.
Demonstrated effective communication and attention to resident care.
Hired, recruited, & trained team members, maintaining staffing schedules.
Enliven Director La Vida Real
06/2018 - 05/2021
Managed 90-room building, promoting resident safety and engagement.
Liaised between residents, families, and staff to ensure collaboration.
Provided training for staff and coordinated with Food Services Director.
Created an environment for memory loss patients to thrive and heal.
AL Specialist Kindred Healthcare
07/2017 - 06/2018
Promoted Home Health services to Assisted Living communities.
Built and maintained client relationships.
Prepared business plans and maintained target lists.
Prioritized accounts in accordance with market sales plan.
Director/Licensed Administrator Desert Cottages Memory Care
06/2013 - 07/2017
Focused on customer service, excellent care, and hands-on leadership.
Maintained compliance with laws and regulations.
Managed staff workloads, supervision, and training.
Maintained financial & other records for strong operations management.
Provided services with regard for residents' well-being.
Community Relations Comfort Keepers
01/2011 - 01/2013
Directed sales and marketing activities to attract new clients.
Coordinated marketing events and monitored new client information.
Assisted with maintaining databases and conducting invoicing.
Eldercare Advisor A Place For Mom
01/2010 - 01/2011
Assisted seniors & families in selecting senior housing &elder care options.
Guided informed decisions about various care options.
Provided personalized services at no charge to families.
Account Executive KMIR6 NBC
01/2008 - 01/2010
Developed & maintained station accounts with a focus on new business.
Created client marketing plans including broadcast and new media.
Conceptualized and communicated creative ideas.
Followed through on production for new clients
Realtor Tarbell Realtors
01/2006 - 01/2010
Conducted real estate sales and determined Fair Market Value.
Input listings into the Multiple Listing Service and kept the system current.
Media Consutant Yellowbook USA
01/2006 - 01/2008
Consultative B2B field sales and account management.
Managed over 130 clients and met new campaign goals.
Drafted contracts, collected payment, resolved customer service issues.
Leadership
Successfully led a team to exceed operational and sales goals while maintaining customer satisfaction scores
Personality Strengths
Conventional — Adheres to established processes and methods
Planful — Structured, meticulous, and achievement-oriented
Collaborative — Relationship builder, assertive and equipped to lead
Accommodating — Diplomatic and accepting of others’ needs
Composed — Remains calm under pressure
References
Available upon request.
Contact this candidate