Customer Service Manager

Rosemary Wright

513-***-**** *******.******@*****.*** 2061 OH 125, Lot 125, Ameila, OH 45102

Objective

Seeking a position utilizing my skills and abilities in the administrative or cashier fields.

Education

Bachelor of Arts Degree, Business and Technology Education

Marshall University, Huntington, West Virginia

Skills and Abilities

●Exceptional communicator who effectively conveys information verbally and in writing.

●Computer-literate performer with extensive software proficiency covering a wide variety of applications.

●Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects.

●Highly motivated self-starter who takes initiative with minimal supervision.

●Confident, hard-working employee who is committed to achieving excellence.

October 2023 – June 2024

Walmart

Cashier

4370 Eastgate Square Drive

Cincinnati, OH 45245

●Provided Customer Service and Assistance within the tobacco sales aisle.

●Cashier as needed on multiple lanes.

March 2022 – April 2023 (Remote until January 2023 then on-site)

St. Zachary’s Haven

Office Manager

3364 E US 22 & 3

Morrow, OH 45152

●Remotely scheduled volunteers for this faith-based addiction recovery center

●Maintained lists of contacts, volunteers, donors, and clients

●Utilized spreadsheets to track donor information and accounting statements

●Confidentially processed resident admission forms

●Recorded expense spreadsheets for other employees and volunteers

●Used Ring software and apps to maintain security of the buildings and grounds

March 2022 – June 2022

Data Recognition Corporation

Test Scorer (Evening Job 5 pm-9pm)

Sharonville, OH 45241

●Remotely scored English as a second language in both English and Science for Grades 6-8

●Maintained confidentiality with online grades and documentation for students

●Only a three month contract position for testing/grading

Covid was March 2020 (declared pandemic) – Jan 2023

●Searched for remote jobs during the pandemic

August 2019-August 2020

Michaels

Retail Customer Service Manager (Full-time)

700 Eastgate South Drive, Cincinnati, OH, 45244

●Conducted interviews, hired and trained cashiers

●Balanced cash drawers and completed deposit forms

●Maintained weekly performance reviews of cashiers

●Responsible for BOPIS orders (Online and store pickups)

●Taught arts and crafting classes to both children and adults

●Opened and closed registers, as well as recorded deposit information

●Secured facility by opening and closing the store

When Covid hit, the store closed and went to stocking and lifting. Lifting requirements (machines, paint, etc.) affected all of the existing employees due to the weight restrictions.

March 2018 – July 2019

Home Depot (Part-time)

Pro Desk Associate

1094 State Highway 28, Milford, Ohio, 45150

●Customer Service for the Professional Contractors Sales Accounts

●Cashier as needed

February 2014- January 2018

Assisted family member with new baby

October 2002 – January 2014

Kings Local Schools

Business and Information Technology Teacher

Kings High School, 3300 Columbia Road, Kings Mills, Ohio 45034

Teaching Duties Included:

●Supported classroom management and assisted with general administration duties

●Created a stimulating environment for technology students to work

●Maintained the men’s high school basketball website

●Maintained the grading program, Edline, for teachers and students

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