Customer Service Technical Support, Microsoft Office, etc
Resume:
Jonathan
Hunter
**** ***** ***** *******, ** ***72
********.*********@*****.***
https:/www.linkedin.com/in/jonathan-hunter-5824a4158
Twitter/Blog/Portfolio
Detail-oriented and customer-focused Technical Support Specialist with 4+ years of experience in IT operations, system administration, and customer service. Adept at troubleshooting, diagnosing, and resolving technical issues across various platforms including Windows, macOS, Linux, and mobile devices. Certified in CompTIA A+, Google IT Support, and ServiceNow System Administration, with strong knowledge in networking, operating systems, and cybersecurity. Dedicated to delivering exceptional customer support and improving operational efficiency through effective problem-solving and communication skills.
Skills
Technical Troubleshooting & Support
System Administration (Windows, Linux, macOS)
Network Configuration & Troubleshooting
QuickBooks, Data Entry, Project Management
Customer Service
Time Management & Scheduling
Hardware & Software Installation
Microsoft Office & Google Suite
Remote Technical Assistance
IT Documentation & Reporting
ServiceNow Administration
Customer Service & Client Communication
Cybersecurity & Data Protection
Experience
DECEMBER 2022 – CURRENT
Site Coordinator
Ricoh USA; Metairie, LA
Manage daily operations of the mail room, including operating office equipment such as multifunction devices and imaging & mail equipment.
Responsible for shipping, receiving, and processing mail while ensuring timely and accurate deliveries.
Act as the primary point of contact for customers, ensuring consistent communication and issue resolution.
OCTOBER 2020 – DECEMBER 2022
Customer Service Specialist/System Administrator / Second Harvest Foodbank; New Orleans, LA
Provided technical support for school food programs and public warehousing, managing inventory and order deliveries.
Scheduled deliveries and coordinated order pickups while troubleshooting and configuring operating system software.
Ensured smooth operation of IT systems, resolving technical issues, and improving overall system performance.
MAY 2017 – SEPTEMBER 2020
Barback / Golden Nugget Casino; Lake Charles, LA
Supported bartenders by stocking supplies and maintaining cleanliness of service areas, ensuring excellent guest experience.
OCTOBER 2016 – DECEMBER 2019
Administrative Assistant / McNeese State University; Lake Charles, LA
Assisted students with technical support for computer labs and printing equipment.
Managed scheduling, employee timesheets, and handled mail pickups in the absence of the supervisor.
Education
MAY 2013
High School Diploma / Archbishop Shaw High School; Marrero, LA
DECEMBER 2019
Bachelor of Science in Management / McNeese State University; Lake Charles, LA
Completed 120 credits in coursework.
Maintained a 3.0 GPA.
Relevant Coursework: IT Management, Project Management, Business Operations, etc
Certifications
CompTIA A+ Certification – April 2023
Google Professional IT Support Certification – November 2021
ServiceNow System Administrator Certification – October 2022
Technical Proficiency
Operating Systems: Windows, macOS, Linux
Software/Tools: ServiceNow, QuickBooks, Microsoft Office, Google Suite
Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, Router/Switch Configuration
Hardware: PCs, Laptops, Printers, Mobile Devices
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