Customer Service Staff Pharmacist
Resume:
Kimberly Lim Gomez
**** ****** ****** ** ********** IL 60538
(773) 440- 3150 ***********@*****.***
Objective
• Pharmacist with over 18 years of experience in pharmaceutical services searching for a position to uphold the company’s core values while demonstrating respect, honesty, and integrity Qualification Summary/Skills
• Manage all aspects of the pharmacy operations which include accurately filling prescriptions, providing quality patient counseling, and developing and managing staff
• Accountable for workflow management, continuation of quality improvement, adherence to policy and procedures, comply with state and federal regulations, improvement of pharmacy sales, expense control and inventory management, and ensuring the highest level of customer service
• Proper handling of customer complaints and employee issues
• Development of pharmacy staff member training and scheduling Professional Experience
Staff Pharmacist
Symbria Rx Pharmacy (LTC), Woodridge, Illinois 2023 - present
• Interpret and assess new and refill order requests accurately to ensure appropriate therapy and maintain patient safety.
• Clarify inappropriate physician orders when necessary.
• Transcribe telephone orders accurately and review for appropriate therapy.
• Provide an accurate final check on all prepared medication to ensure completeness.
• Prepare and complete all appropriate documentation required on orders, prescriptions, controlled substance records, general workflow, etc.
• Monitor and recommend therapy adjustments based on patient statues, lab work and culture results.
• Monitor Total Parenteral Nutrition (TPN) lab work, recommend dosing adjustments when appropriate, communicate with nursing staff and prescribers, enter orders into the pharmacy software, and coordinate deliveries to communities.
• Provide physicians, nursing staff, and public with drug information such as drug selection, dosage, proper administration, etc.
• Maintain established goals for initial and final review productivity levels, which meets operational needs and ensures deliveries leave as scheduled.
• Model a supervisory role: on a daily basic, in partnership with management, assume responsibilities including assigning, directing, and supervising pharmacy staff and workflow to achieve and maintain consistent and efficient processing and delivery of all prescriptions orders. Staff Pharmacist
Walmart Pharmacy Montgomery, Illinois 2020 - 2023
• Advocate patient care from a myriad of backgrounds and medical concerns, removing barriers for all patients to be healthier and happier.
• Counsel patients to processing prescriptions to administering immunizations.
• Passionate about community involvement and enjoy doing outreach and events, including regular Wellness Days
• Good understanding of the business, from inventory control to cost savings for patients to compliance.
• Providing guidance to the pharmacy staff on proper customer service approaches, including techniques to make sure concerns are successfully resolved.
• Using tools, data and personal conversations to understand your community and common concerns and stay up to date on emergent and urgent health issues therein. Pharmacy Manager
CVS/Target Chicago, Illinois 2018 - 2020
• Managing all aspects of the pharmacy, coaching staff for excellence through feedback and accountability
• Delivering purpose, modeling company values, and demonstrating genuine, authentic care
• Motivate, inspire and develop staff that maximizes colleagues strengths, address development opportunities
• Align others around purpose to gain support and commitment
• Facilitate a “team” culture that promotes caring, energy, enthusiasm and pride Pharmacy Manager
Walgreens (24 hour) Chicago,Il 2008-2018
• Manages workflow of the pharmacy to increase productivity and efficiency of staff members by assigning roles, staffing and scheduling, promoting teamwork, and assigning special tasks
• Review and verify prescriptions ~650/day, improving our verify by promise time by 25%
• Increased Compound Sales by 15%; doctor detailing
• Increased 90 day supply by 18%; increase interaction with customers
• Improved Annual Inventory by 20K over the last 2 years; tightening up inventory control
• Improved chargeback recovery by 20%; retraining techs and implementing new procedures
• Completed an average of 60% of all Medication Therapy Management assigned to store
• Improved customer service score by 20%; providing exceptional customer service that included additional information and education on medication
• Coordinating over 10 community health events a year to provide immunizations and Health screenings to varies economic backgrounds
Staff Pharmacist
Walgreens Chicago, Illinois 2005-2008
• Assisted the Pharmacy Manager with the above responsibilities and managed pharmacy in absent of Pharmacy Manager
• Review and verify prescriptions, fill prescriptions in absent of technician, assist with entering, counting, labeling prescriptions and giving transfers
• Provide outstanding customer service and see that staff do the same, greet customers at pharmacy counter, assist with answering the phones and ringing up transactions
• Compound medications when needed
• Provide counseling to patients regarding side effects, medication usage, interactions, contraindications, over the counter medications, and any other health concerns the patient may have
• Adhere to state and federal laws, corporate policies and procedures, ethics and code of conduct
• Multitask and time management skills to handle multiple tasks at once to maintain workflow
• Medication Therapy Management
• Resolve customer complaints with a satisfactory outcome, communicating with physicians and staff efficiently
Education
• Midwestern University College of Pharmacy
PharmD 2001-2005
• University of Illinois at Chicago 1996-2001
Biology
Licenses/Certifications
• ILDPR Registered Pharmacist 051.290592 EXP 03/31/2024
• Basic Life Support for Healthcare Providers (CPR) 017QNT8 EXP 05/24/2025
• Certified Immunizer
References
Kulsoom Shah
Walmart Pharmacist
*********@*******.***
Diane Manchut
Walmart Pharmacy Manager
******@*****.***
Somkoum Baccam
Walmart Pharmacist
******@*******.***
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