Restaurant Manager, Outside Sales

SPRING, ***** • *************@*****.*** • 832-***-****

RICHARD SCHLUTER

Restaurant/Kitchen Manager

PROFESSIONAL SUMMARY

Restaurant/Kitchen Manager with nearly three decades of expertise in the food service sector, excelling in operational efficiency and quality control. Demonstrates a visionary approach in problem-solving and cost reduction, utilizing performance metrics to optimize restaurant operations. Committed to fostering an innovative environment that enhances customer experiences and drives strategic growth.

EMPLOYMENT HISTORY

SENIOR MANAGER Sep 2023 - Present

CRC Group TX LLC Spring Texas

SR. OUTSIDE SALES ACCOUNT EXECUTIVE Jul 2020 - Aug 2023 Dodge Construction Network Houston, Texas

OWNER/OPERATOR Sep 2003 - Mar 2020

Y&S Catering Connection, LLC Houston, Texas

• Managed and oversaw the financial aspects of the business, including budgeting, accounting, payroll, and financial reporting. This involves monitoring expenses, revenue, and profitability.

• Developed a comprehensive business plan that outlines the restaurant's goals, financial projections, marketing strategies, and operational procedures.

• Managed and monitored expenses, including labor costs, food costs, and overhead, while setting competitive menu prices to maintain profitability. Designed a diverse and appealing menu that aligned with customers dietary restrictions, and seasonal offerings.

• Recruited, hired, trained and managed a team of employees, including chefs, servers and bartenders.

• Ensured the highest level of customer satisfaction by upholding high standards of service and food quality. Addressing customer feedback and concerns in a professional and timely manner.

• Maintained stringent oversight of business facets, leveraging data from weekly, monthly and quarterly reports.

• Drove brand awareness through targeted social media promotion, increasing audience engagement and following.

• Increased new business, networking with industry leaders and leveraging customer feedback to drive improvements. Lead strategic planning, achieving measurable growth in team performance and client satisfaction. Oversee project execution, ensuring timely delivery and enhanced operational efficiency. Mentor team members, fostering a collaborative environment and skill development. Analyze market trends to optimize service offerings, driving significant business improvements. Lead strategic initiatives to optimize operations, enhancing team efficiency and driving measurable growth with a focus on data-driven decisions.

Fostered a culture of teamwork, facilitating cross-departmental collaboration to streamline processes and achieve project milestones effectively.

Implemented innovative solutions to complex problems, delivering impactful results and improving operational performance in a dynamic environment.

Mentor and develop team members, cultivating an environment of continuous learning and professional growth while maintaining high performance standards.

Meticulously oversee project execution, ensuring accuracy and compliance with industry standards to uphold quality and client satisfaction.

Researched construction data needs, identifying market gaps and enhancing software relevance. Crafted messaging highlighting software benefits, increasing client engagement and interest. Developed lead strategies, generating inquiries through networking and digital campaigns. Engaged prospects, demonstrating software's ability to solve project management challenges. Conducted product demos, showcasing software features, improving client workflow satisfaction. Collaborated with cross-functional teams to refine product offerings, ensuring alignment with client needs and industry standards.

Implemented strategic outreach initiatives that significantly boosted lead generation and expanded market presence. Developed unique sales pitches tailored to client pain points, driving increased engagement and successful conversion rates.

• Maintained favorable profit margins through effective budget development. RESTAURANT MANAGER 1995 - 2003

Luby’s Cafeteria, Texas Land & Cattle, Saltgrass Steakhouse EDUCATION

BBA: BUSINESS MANAGEMENT & MARKETING

Sam Houston State University Huntsville, Texas

SKILLS

Operational Efficiency(Experienced), Problem Solving (Experienced), Time Management (Experienced), Quality Control (Experienced), Cost Reduction (Experienced), Staff Training (Experienced), Performance Metrics (Experienced). ADDITIONAL INFORMATION

ACHIEVEMENTS

Exceeded sales targets by an average of 125% consistently. Top 10% Sales Professional.

Recognized as a top performing sales professional from 2020 – 2023. President's Club awards and Rookie of the Year.

85% lead to client acquisition rate.

Grew an initial $30,000 new business investment to $700,000 in annual revenue in less than 4 years. Increased annual revenue consistently by 250% year after year. COMMUNITY SERVICE

Volunteer: Acolyte Master, Vestry Member & High School Sunday Teacher School at St. Dunstan's Episcopal Church Volunteer: Klein Youth Soccer Coach

Volunteer: NWAL Swimming Official

Volunteer: Board President & Head Swim Official Cypresswood Sharks Swim Team Volunteer: Habitat for Humanity/Legacy League

Volunteer: Lord of the Streets Trinity Episcopal Church Child Sponsor for Compassion International

Led teams at Luby's, Texas Land & Cattle, and Saltgrass, optimizing operations for enhanced efficiency. Managed staff training, resulting in improved service quality and customer satisfaction. Oversaw inventory and budgeting, achieving cost reductions and increased profitability. Resolved customer issues promptly, maintaining high retention and positive feedback. Implemented strategic marketing initiatives, boosting restaurant visibility and sales. Fostered a team-centric environment, boosting staff morale and improving service quality through effective communication. Streamlined processes at multiple restaurants, achieving measurable improvements in operational efficiency and profitability. Oversaw precise inventory management and cost control, ensuring optimal resource utilization and budget adherence across all venues.

Conducted data-driven analysis to identify key growth areas, leading to strategic initiatives that improved market positioning. Mentored team members to cultivate leadership skills, fostering a culture of continuous improvement and team development.

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