Customer Service Security Officer

FILZA TAYYUBA

*** ***** ******, ****** ****, NJ *7302 ~ 201-***-**** ~ ***********@*****.***

Objective:

Compassionate professional seeking to leverage strong communication and customer service skills as a Patient-sitter. Dedicated to ensuring patient comfort and safety.

Skills:

●Customer Care & Support

●Strong Communication

●Problem Solving

●Attention to Detail

●Multilingual: English, Urdu, Hindi, Punjabi; Basic Cantonese

Experience:

Yankee Security, Hoboken, NJ

Security officer

09/2022 – Present

●Monitored premises to ensure safety for patients and staff.

●Assisted during emergencies, effectively managing stressful situations.

●Collaborated with healthcare teams to enhance safety protocols.

National Bank of Pakistan, New York, NY

Junior Sanctions Compliance Officer

03/2024 – 08/2024

●Engaged with internal teams to clarify compliance processes, promoting teamwork and understanding.

●Drafted reports to communicate findings clearly, ensuring transparency.

Mega International Commercial Bank, New York, NY

AML Transaction Monitoring Investigator

12/2016 – 09/2023

●Delivered exceptional customer service, addressing inquiries and resolving issues to ensure client satisfaction.

●Collaborated effectively with team members to maintain a supportive and empathetic environment.

Ayaan Money Transfer, New York, NY

BSA Compliance & Accounts Analyst

07/2016 – 11/2016

●Assisted customers with compliance-related questions, enhancing understanding and trust.

●Conducted investigations, providing clear summaries to clients about procedures.

Education:

University of Punjab, Pakistan

MA in Economics, 1994

References:

Available Upon Request

US CITIZEN

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