Store Manager Human Resources
Resume:
Nov **** - Current
Tenesha Brown
Professional Summary
Successful Retail Assistant Store Manager with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products, and controlling costs. Dedicated to optimization and growth. Providing positive and upbeat retail sales professional.
Skills
Customer and Personal Service Monitoring
Critical Thinking Speaking
Active Listening Coordination
Education and Training Administration and Management Time Management Public Safety and Security
English Language Active Learning
Personnel and Human Resources Persuasion
Computers and Electronics Sales and Marketing
Clerical Computers and Electronics
Mathematics Sociology and Anthropology
Transportation
Experience
Assistant Retail Store Manager
Tmobile - Atlanta, GA
Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share. Managed store's social media presence to connect with customers and share important updates.
Encouraged team-oriented culture with common sales, service, and productivity goals. Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Met regularly with department leaders to update policies and improve team performance. Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern. 5332 Orly Terrace, Atlanta, GA 30349
*************@***.***
Nov 2015 - Nov 2017
Apr 2012 - Oct 2015
Jan 2010 - Apr 2012
May 2010
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Lead Sales Associate
Target - Fayetteville, Ga
Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Sales assoicates
Sams Club - Madison, MS
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Answer customers' questions about products, prices, availability, or credit terms. Supervisor
Dollar general - Jackson, Ms
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Perform paperwork required for monetary transactions. Resolve customer or employee complaints.
Record, issue receipts for, and pay off bets.
Education
Associate of Science : Sociology
Southern University - Baton rogue, La
Contact this candidate