Customer Service Front Desk

Warda Mussa Nkhangaa

206-***-**** *****.********@*****.*** San Jose, CA 95035

SUMMARY

I am a proactive professional in the Aviation and Hospitality industry with an unwavering focus and consistently driven to achieve and surpass organizational objectives. I am seeking a challenging role where I can apply my professional insight, comprehensive experience, training, and skills. I have a proven track record of cultivating strong connections with stakeholders and collaborating with senior management to achieve the best possible outcomes. SKILLS

People Management

Communication Skills

Attention to Details

Customer Service

Problems Solving

EXPERIENCE

Front Desk Agent, Comfort Suites Airport Tukwila, July 2024-Current Tukwila, Washington

Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Adhere to ethical standards and confidentiality in handling guests information Work as a team with other staff members and others hotel departments Accurate record- keeping and documentation

Cabin Crew Manager, Hainan Airlines, January 2010-December 2017 China

Led the cabin crew team to deliver excellent customer service Ensured overall passengers' safety on board

Resolved security and emergency incidences on board Managed recruitment and training of flight attendants Resolved customer complaints and disciplinary issues related to cabin crew Awarded the Outstanding Service Award for 2014

EDUCATION AND TRAINING

Bachelor of Arts

Tourism Management, Shandong University

LANGUAGES

English

Swahili

Chinese (Mandarin)

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