Customer Service Experience

S

Md Atique Sobhan

CONTACT

Phone and whatsapp: 437-***-****

******.******@*****.***

LinkedIn: http://linkedin.com/in/md-atique-sobhan-465907a1

Address: *** ******** *****, ***********,

Toronto, ON,M1E1B7.

TOP SKILLS

Airport

Ground Handling

Airlines

Aviation

Airlines Catering

Inventory Mgt

General Mgt

SUMMARY

Focused as Head of customer service skilled in adhering to airfield safety protocols and airline policies. Ready to fulfill challenging new role and apply more than 35 years of related experience. Accustomed to providing dedicated crew leadership and delegating tasks. Consistent Airlines & airport related professional offering for more than 35 years of transportation industry expertise to enhance dynamic team building. Maintaining baggage Handling with proper documentations. Advanced knowledge of safe and proper loading techniques and weight calculations. Hardworking and reliable operational manager with strong ability to achieve operational success. Communicative and team-oriented with proficiency in SITA Departure control system. Proven history of fostering applied strategy to meet team, individual and management objectives. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer service and Airlines ground handling and airlines catering knowledge to promote success in these areas.

Extensive work experience in airlines operations, Airport management customer service and office administration & Management.

Customer service orientated Professional, sensitive to client issues and understanding of their requirements .

Excellent corporate communication, interpersonal, and leadership skills.

Good time Management and organizational skills, ability to handle multiple project/task in a deadline driven/fast paced environment without compromising on quality and attention to details.

Follow directions meet deadlines and respond to urgent request .Enjoy working independently and as a part of a collaborative team environment.

Basic Computer skills of Ms Office, excel, and power point.

SKILLS

Load weight calculation

Schedule management

Cargo staging protocols

Air field safety

Crew leadership

Airline policy implementation

Process improvement

Supervision

Communications

Inventory management

Relationship development

Team building

Administrative support

First Aid/CPR

Team management

Planning and coordination

Organization

Problem resolution

Customer service

People management

Airlines catering

EXPERIENCE

Head of Airport Service as Ground Handler

HSIA airport, Dhaka

Biman Bangladesh Airlines/ Jan 2016 to Current

Head of Ground Handling Contract

Dhaka, Dhaka

Biman Bangladesh Airlines/ Jan 2016 to Jan 2019

General Manager Airport Services

Dhaka, Dhaka

Biman Bangladesh Airlines/ Jul 2010 to Jan 2016

Director Customer Service-interim

Biman Bangladesh Airlines

EDUCATION AND TRAINING

Bachelor of Science: Psychology With Honors

University Of Dhaka Dec 1980

Dhaka, Bangladesh

Master of Science: Psychology

University Of Dhaka May 1986

Master of Science: Clinical Psychology

University Of Dhaka Jul 2005

M.Phil: Psychology

University Of Dhaka Mar 2011

ACTIVITIES AND HONORS

Member, Alumni Association

Member Bangladesh psychological Association(BPA)

Member Bangladesh Clinical Psychology society(BCPS)

CERTIFICATIONS

PM-IT: Strategic Application Of IT Project & Program Management,University of Washington, USA.

Leadership Course, Harvard University, USA,

Professional skills for instructor, Miami,USA conducted by IATA

Ramp safety course,Singapore, by IATA

Human resource Management course by IATA

Cabin crew instructor course by IATA

Customer service course, Miami, USA, by IATA

Safety Management System(SMS), by IATA

Peoples Management course by IATA

PERSONAL DETAILS:

Full Name : Md Atique Sobhan

Date of Birth : 01/01/1962

Address : 244 Catalina drive, Scarborough,

Ontario, Canada, M1S1N8

Phone (Mobile) : +1-437-***-****

CANADIAN STATUS : PR (Permanent Resident)

REFERENCES:

Sincerely

Md Atique Sobhan

244 catalina drive,Scarborough, ON,M1E1B7

Canada

Email: ******.******@*****.***

Phone: 437-***-****

1.MD & CEO,

Biman Bangladesh Airlines

Hazrat Shah Jalal International Airport (HSIA)

Kumitola, Dhaka-1229

Bangladesh

Email: *******@*******.***

Phone: 088***********

Web: www.biman-airlines.com

2. Mahbubul Anam

Managing Director & CEO

Expo Group & Voyager Aviations

206/A(level 7),Tejgaon Industrial Area, Dhaka-1208

Email: ******@*********-**.***

Web: www.expogroup-bd.com

3. Abdul Malek

Managing partner

Popeyes Luisiana Chicken ( 3 Franchise stores)

Email: *********@*****.***

Phone : 647-***-****

Contact this candidate